Account Manager

4 weeks ago

Dublin, Dublin City, Ireland Learnosity Full time
Overview

Learnosity is seeking an Account Manager to focus on our Questionmark product line. You will manage and grow a portfolio of Questionmark customers, ensuring they get maximum value from the platform. This role is pivotal in understanding customer needs, aligning them with Learnosity's solutions, and driving revenue growth through renewals, upsells, and cross-sells of new features and capabilities.

Working closely with our Business Development, Product, and Customer Success teams, you will be responsible for strengthening long-term relationships with customers, while proactively identifying opportunities for growth within the Questionmark portfolio.

Responsibilities
  • Revenue Retention & Renewal: Own the renewal process for Questionmark accounts, ensuring high retention and minimal churn.
  • Customer Understanding: Develop a deep understanding of customer requirements, goals, and challenges; use this insight to drive alignment with Learnosity's roadmap and Questionmark's capabilities.
  • Upsell & Expansion: Proactively identify and close upsell opportunities, particularly around upcoming AI products, advanced authoring features, and additional services.
  • Account Planning: Build and execute strategic account plans for your Questionmark customers, working to expand usage and increase adoption across departments.
  • Stakeholder Management: Build relationships with both technical and business stakeholders, positioning yourself as a trusted advisor.
  • Feedback Loop: Communicate customer feedback, use cases, and market insights to internal teams to influence product development and marketing strategies.
  • Collaboration: Partner with internal teams (Customer Success, Product, Support) to deliver a seamless Questionmark customer experience.
Experience and Requirements
  • Minimum 3 years' experience in Account Management, renewals, or upselling within a B2B SaaS environment.
  • Demonstrated ability to identify upsell opportunities and negotiate commercial terms.
  • Proven track record of hitting or exceeding revenue targets through renewals and upsells.
  • Experience discussing technical products (APIs, AI tools, or new SaaS features) with both technical and non-technical audiences.
  • Strong commercial acumen and ability to balance customer satisfaction with business growth.
  • Flexibility to work across global time zones (US, Dublin, Sydney).
Skills and Competencies
  • Strong negotiation and closing skills.
  • Excellent communication skills — clear, persuasive, and able to adapt for different stakeholders.
  • Strategic thinker with sound business judgment.
  • Highly organized with strong planning, prioritization, and time management skills.
  • Consultative approach to problem-solving and customer engagement.
  • Comfortable handling challenging conversations and high-pressure situations.
  • A team player who embodies Learnosity's values and leads by example.
Benefits
  • Flexible work practices
  • 20 days PTO
  • Career support & development
  • Team social budgets
  • Healthcare benefits
  • Company-paid parental leave (10 weeks primary, 2 weeks secondary)
Additional Information

Salary & package dependent on experience.

Location: Dublin, Ireland. Ireland-based candidates only; please note the following application instructions and privacy policy.

Please only contact us if you are a candidate interested in applying for this role. You must have the right to live and work in Ireland to apply - No Recruiters Please.

Find out more about your career at Learnosity at learnosity.com/careers/ and review our Recruitment Privacy Policy.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: IT Services and IT Consulting

#J-18808-Ljbffr

  • Management Accountant

    4 weeks ago

    Dublin, Dublin City, Ireland GPC Finance Full time

    Our client is seeking a highly motivated and detail-oriented Management Accountant to join the finance team. The ideal candidate will be responsible for providing financial analysis and strategic support to management, preparing budgets, developing financial forecasts, and overseeing the month-end close process. This role offers the opportunity to work...

  • Account Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Ergo - Information Technology Full time

    We are seeking an ambitious and dynamic Account Manager to join our esteemed recruitment divisionErgo IT Resourcing offers a strategic recruitment service, focused on sourcing high-calibre candidates for contract and permanent positions within the IT sector. We encourage time spent directly with customers to further understand their needs and enable our...

  • Management Accountant

    4 weeks ago

    Dublin, Dublin City, Ireland Ryanair - Europe's Favourite Airline Full time

    Management Accountant – Ryanair - Europe\'s Favourite AirlineRyanair is currently recruiting for a Management Accountant to join Europe's Largest Airline Group. Based in our Head Office in Dublin, you will report to the Group Accounting Manager and will be responsible for the following.ResponsibilitiesPreparation of management accountsVariance...

  • Management Accountant

    4 weeks ago

    Dublin, Dublin City, Ireland Ryanair Ltd. Full time

    Ryanair is currently recruiting for aManagement Accountantto join Europe's Largest Airline Group.This is an excellent time to join as we look to grow to over 300m guests and 800 aircraft within the next 10 years.Based in our Head Office in Dublin, you will report to the Group Accounting manager and will be responsible for:Preparation of management...

  • Management Accountant

    4 weeks ago

    Dublin, Dublin City, Ireland Ryanair Ltd. Full time

    Ryanair is currently recruiting for a Management Accountant to join Europe's Largest Airline Group.This is an excellent time to join as we look to grow to over 300m guests and 800 aircraft within the next 10 years.Based in our Head Office in Dublin, you will report to the Group Accounting manager and will be responsible for:Preparation of management...

  • Management Accountant

    4 weeks ago

    Dublin, Dublin City, Ireland Ryanair Full time

    Ryanair is currently recruiting for a Management Accountant to join Europe's Largest Airline Group.This is an excellent time to join as we look to grow to over 300m guests and 800 aircraft within the next 10 years.Based in our Head Office in Dublin, you will report to the Group Accounting manager and will be responsible for:- Preparation of management...

  • Account Manager

    3 weeks ago

    Dublin, Dublin City, Ireland IDI Awards Full time

    Listing of recent job vacancies in the design industry. Members can post a job through the Members' Area (access through the Navigation menu above). If you're not a member and want to post a job, contact us at info@idi-design.ieProven Agency Experience: 3-5 years in a design, brand strategy, marketing, or consultancy agency, with experience leading projects...

  • Management Accountant

    4 weeks ago

    Dublin, Dublin City, Ireland HireForce Full time

    Management Account - North Dublin Hire Force is working with an Irish SME based in North Dublin that is looking for a Management Accountant to join their finance team.The successful candidate will be instrumental in supporting stakeholders across the business by delivering accurate and timely financial reports, analysing key data to generate actionable...

  • Account Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Convergys Full time

    Account Manager page is loaded## Account Managerlocations: Ireland, Dublin -Santrytime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 8, 2025 (29 days left to apply)job requisition id: R1642765Job Title:Account ManagerJob DescriptionThe Account Manager is responsible for overseeing the management of complex client...

  • Account Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Cubic 3 Full time

    BackgroundCubic3 is a forward-thinking company dedicated to providing innovative software-defined vehicle solutions across various sectors including automotive and transportation.Our commitment to customer success and technological advancement makes us a leader in the industry.Job Summary:As an Account Manager, you will assist the sales team in managing...