Customer Loyalty Agent

5 days ago


Limerick, Limerick, Ireland TN Ireland Full time

Exciting opportunity to work for our client in the Limerick area. Cpl are hiring a number of Customer Value Management Agents (Loyalty) to join our clients' team in their Limerick Office.

This is a full-time role working 37.5 hours per week. Pension, healthcare, birthday leave, company discounts, and other benefits are available after an initial three-month period. Hybrid working model - one week onsite and one week in the Limerick office upon successful completion of a six-week training period. Contact centre experience is desirable but not essential - full training is provided. Excellent career progression opportunities arise within the company. Free onsite gym and parking.

Your primary task will be taking ownership of incoming cancellation, sales, and house move requests.

Excellent OTE commission and bonus earnings.

The Person
  • Experience in a sales or retentions role is essential.
  • Proactive and reactive retentions.
  • Self-starter - interested in your own development.
  • First-class problem-solving skills, attention to detail with high work standards.
  • Hardworking with a can-do attitude.
  • Ability to work independently as well as part of a team.
The Job
  • Support business growth by up-selling/cross-selling.
  • Engage with customers, be relentless in resolving their issue, minimising customer disruption.
  • Provide proactive updates to customers.
  • Take ownership of the customer journey - provide a seamless customer experience.

For more information or to apply, please contact or call.

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