Collections Accounts Assistant

1 week ago

Cork, Cork, Ireland Marriott Vacations Worldwide Full time
Overview

Collections Accounts Assistant - German Speaking

Summary: Responsible for servicing and collection of past due loan and maintenance fee accounts as assigned. Execution of loan and maintenance fee calls to owners worldwide, requesting payment and aiming to reduce and control delinquency of past due accounts to the MVCI average rate. Complete all required collection activities for timely completion. Liaises with MVCI departments on owner-related loans and maintenance fee issues, providing regular updates on overdue accounts. This is a full time permanent hybrid position.

Communicate with owners by telephone, email, fax and post when an account becomes past due, requesting payment, and follow up on all promises received and accounts that have not been reached on initial call. Discuss with owners possible resolutions to bring their account back into good standing and advise owners of consequences of non payment. Review specific account situations and support and advise owners on related issues such as late fees, historical payments, past and future usage, methods of payment and payment plans. Liaise with internal and external departments regarding servicing and collections, ensuring follow up on all account issues and that records are accurate and up-to-date in the relevant systems. Ensure overdue letters for loans and maintenance fees are sent to owners and assist in the preparation, printing, coordination and mailing of these and other correspondence relating to the collection and revocation process. Coordinate and execute payoff quotations, card charges and credit card auto-debit programme enrollments. Gather relevant information for refunds and pass to Research Department to process. Liaise with banks and credit card companies to obtain credit card authorization codes to manually overwrite charges when required. Review and understand payment histories and forward to Research Department or owners where applicable. Any other duties as reasonably requested, including post/DHL, logging system issues, preparing revocation files, outbound call campaigns, etc. Assist Research Department as necessary and contact owners as requested. Ensure all owners data (credit card details and personal data) is secure and saved per PCI and PII guidelines. Respond to payment overflow calls from owner services when required. Translate documentation when required.

Qualifications

Other: Fluency in English and German is required. Ensure all written correspondence is correct prior to sending to owners and in a timely manner. Attend and participate in meetings when required. Build positive relationships with owners as well as with Europe, US & Middle East and Asia Associates. Maintain an attitude of service and a flexible approach to work while meeting team and business needs. Maintain knowledge of MVW product lines and basic computer systems knowledge (Microsoft Office, e-mail, Word, Excel etc). Work with MVCI colleagues as a team to support the needs within that team and the business. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Seniority level: Entry level | Employment type: Full-time | Job function: Management and Manufacturing | Industries: Hospitality

Note: This description reflects the information provided and retains the original language where possible while organizing it into clearly defined sections.


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