Client Onboarding Administrator

4 weeks ago

Loch Garman, Loch Garman, Ireland Equifax Full time

Equifax is seeking a meticulous and client-focused Client Onboarding Administrator for a 12-month fixed-term contract. In this pivotal role, you will be the cornerstone of our client experience, ensuring a seamless and accurate journey from initial account setup to ongoing maintenance on core Equifax systems.

You will be part of a highly focused, collaborative team that is essential to our clients' success and satisfaction. If you are a detail-oriented professional with a passion for providing outstanding service, we want to hear from you.

Location: Wexford, Ireland

Contract: 12-Month Fixed Term

Salary: €27,200

What You'll Do

  • Client Onboarding & Access Management: Manage the end-to-end process for new client accounts, granting access to essential Equifax data platforms such as ECOS and IDAMS.
  • Account Maintenance: Accurately process client requests via Salesforce for account updates, including adding or removing users, updating product access, amending contact information, and creating additional branch accounts.
  • Internal Collaboration: Liaise effectively with internal departments, including Sales, Compliance, and Technical Support, maintaining an engaged, professional, and pleasant manner at all times.
  • Quality Assurance: Strictly adhere to all quality control procedures when processing requests, diligently identifying and highlighting any discrepancies or anomalies to ensure data integrity and compliance.

What Experience You Need
  • Customer Centricity: A genuine commitment to putting the client first and delivering an exceptional service experience.
  • Collaborative Team Player: The ability to work effectively and contribute positively within a close-knit team environment.
  • Exceptional Attention to Detail: A proven track record of maintaining high levels of accuracy and precision in all work.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with both internal and external stakeholders.
  • Critical Thinking: The ability to analyse requests, identify potential issues, and apply logical reasoning to find solutions.

What Could Set You Apart
  • Previous professional experience in a Client Onboarding, Account Administration, or similar role.
  • Hands-on experience using Salesforce (CRM).
  • Proficiency in Google Suite (Gmail, Sheets, Docs).
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