Client Experience Specialist

3 days ago

Loch Garman, Loch Garman, Ireland beBeeAdministrator Full time €27,200
Job Overview

This is a pivotal role where you will be the cornerstone of our client experience, ensuring a seamless and accurate journey from initial account setup to ongoing maintenance on core systems.

You will manage the end-to-end process for new client accounts, granting access to essential data platforms such as ECOS and IDAMS.

Accurately process client requests via Salesforce for account updates, including adding or removing users, updating product access, amending contact information, and creating additional branch accounts.

Liaise effectively with internal departments, including Sales, Compliance, and Technical Support, maintaining an engaged, professional, and pleasant manner at all times.

Strictly adhere to quality control procedures when processing requests, diligently identifying and highlighting any discrepancies or anomalies to ensure data integrity and compliance.

Required Skills and Qualifications
  • A genuine commitment to putting the client first and delivering an exceptional service experience.
  • The ability to work effectively and contribute positively within a close-knit team environment.
  • Maintaining high levels of accuracy and precision in all work.
  • Excellent verbal and written communication skills, with the ability to interact professionally with both internal and external stakeholders.
  • The ability to analyse requests, identify potential issues, and apply logical reasoning to find solutions.
What Sets You Apart
  • Previous professional experience in a Client Onboarding, Account Administration, or similar role.

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