Client Support Specialist

4 days ago

Loch Garman, Loch Garman, Ireland beBeeCustomerService Full time €26,934 - €31,760
About the Opportunity:

This is an exciting chance to be part of a leading brand as a Customer Service Representative.

As frontline staff, you will be the first point of contact providing support, delivering exceptional customer experiences. To achieve this, skills such as active listening, selective questioning, problem-solving, and showing empathy are required.

You will have the opportunity to participate in comprehensive pre-live training, enabling you to acquire these skills. We will provide you with top-notch tools and resources to exceed customers' expectations and provide them with remarkable experiences.

This is an excellent opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for growth.

We promote a positive work-life balance, and we are looking for Customer Service Representatives to join our dynamic team.

Key Responsibilities:
  • Provide frontline support for clients
  • Use systems and tools available to effectively handle customers' queries
  • Strive to achieve and maintain service level statistics
  • Maintain a high level of first call resolution and quality assurance
  • Contribute to overall team performance within your specialized department
Essential Skills and Qualifications:
  • Fluency in English is a must for this role
  • Passion for delivering exceptional customer service
  • IT literacy
  • Confident telephone manner with strong communication skills
  • Self-motivated and friendly with a positive outlook
  • Ability to handle confidential information
  • Team player
  • Strong attendance, performance, and adherence to policies are essential for success
Benefits:
  • 20 days holiday
  • Permanent Contract of Employment
  • Dynamic work environment
  • Culture for promoting from within
  • Tenure-based Health Cover discounts
  • Learning and development platforms available to all employees
  • Global company with opportunities for growth across many countries
  • Opportunities to give back to the community
  • Easily accessible site for all modes of transport
  • Tenure-based Maternity Cover contributions
  • Healthy eating scheme
  • On-site canteen
  • Special staff offers - reduced rates with local stores and amenities
  • Free access to employee assistance programmes
  • Pension scheme
  • Eligibility to take part in client bonus schemes on some campaigns
  • Supportive working environment
  • The opportunity to make life-long friendships

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