Regional High Harm Policy Manager, DACH

Regional High Harm Policy Manager, DACH - Trust & Safety

Note: This role can be based in Dublin or London.

Responsibilities

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.

• Develop, analyze, and continuously update policy documentation tailored to the DACH (Germany, Austria, Switzerland) markets, leveraging regional insights while aligning with TikTok's global Trust and Safety standards.
• Design and implement enforcement strategies addressing high-harm content areas, including Hateful Behavior, Violent Behavior and Dangerous Actors, Mental Health, Integrity & Authenticity, and Human Exploitation.
• Serve as the primary Policy contact for the DACH region, leading the response to content safety issues and escalations.
• Build and maintain strong cross-functional partnerships with senior regional stakeholders and teams across Product, Operations, Legal, Public Policy, and Public Relations to drive consensus and evolve content policies.
• Monitor emerging social media trends, user behaviors, and regulatory developments in the DACH region to proactively inform policy design and ensure alignment with TikTok's Community Guidelines.

Note: This role can be based in Dublin or London.

Qualifications

Minimum Qualifications:

• Proven experience in policy development, enforcement, or public policy within technology, social media, or content moderation environments.
• Strong knowledge of the DACH region, with fluency in both German and English to effectively engage with regional stakeholders and global teams.
• Keen interest in the intersection of technology, media, and cultural trends, with a deep understanding of their implications for content safety and user wellbeing.
• Exceptional verbal and written communication skills, capable of conveying complex policy concepts clearly and persuasively to diverse audiences.
• Demonstrated ability to apply sound judgment and maintain composure when navigating high-pressure, ambiguous situations, with a track record of thoughtful, data-informed decision-making.

Preferred Qualifications:

• Data-driven mindset with experience using qualitative or quantitative insights to inform policy decisions and measure impact.
• Proven experience specifically within Trust and Safety in a technology or social media environment.
• Strong self-starter mentality with the ability to independently identify challenges, drive solutions, and take ownership of complex policy issues.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet

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