Program Coordinator

4 weeks ago

Dublin, Dublin City, Ireland International Achievers Group Full time

Our client is a global provider of localization, translation, and content services, this company helps businesses adapt their products, services, and content for international markets. Their offerings include translation, software localization, transcreation, multimedia services, and content management. With a focus on quality, innovation, and customer collaboration, they support brands in delivering impactful, culturally relevant experiences to a global audience.

Location: Ireland / Working Hours: 8:00am - 4:30pm Irish Time

Summary: This role involves assisting the Capacity Management team with overall monitoring and managing reviewers' capacity. This role requires interaction with reviewer teams and internal production teams.

Most projects are processed automatically from start to finish with little oversight required. Our goal is to increase automation where possible so we can focus on quality and strengthen relationships within our team, with our vendors and with our client. Our team works as a global team, with PM support covering all time zones.

We have hundreds of linguists who are dedicated specifically to our program. We work hard to train and develop our resources and maintain very low turnover as compared to the industry standard. This role will also require being able to provide training to team members and linguists when required.

Responsibilities:

  • Reviewer Capacity Management
  • Tracking and processing reviewers' holidays
  • Daily follow up activities, managing extension requests and reassignments, supporting on-time delivery (OTD)
  • Working with the company specific applications
  • Basic troubleshooting of internal and client specific tools
  • Query delegation
  • Running Reports
  • Learning and working with client-specific tools
  • Ensure consistency across the program, suggest and share best practices
  • Initiate process improvements, develop the program further
  • Provide support and partnership to other teams, internally or externally
  • Interact, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates, etc.

Requirements:

  • A minimum of 1 year project management experience working in Localization
  • Mid-Level experience using Word, Excel, PowerPoint, Outlook and Calendar
  • Self-sufficient and reliable, ability and willingness to learn new tools
  • Acceptance of working independently with some support being provided remotely
  • Excellent time management skills and the ability to adapt to change
  • Ability to communicate clearly in writing (English) and face-to-face online
  • Excellent attention to detail and customer service skills
  • Ability to work under pressure in a deadline driven environment

Advantageous:

  • Experience in teaching or training
  • Previous translation or localization experience
  • Understanding/experience working with more than one language/culture
  • Experience with Google online tools such as Drive, Docs, Sheets, etc.
  • Experience handling high volume of emails
  • Documenting process
  • Advanced knowledge in Excel (formulas, macros, etc.)
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