Arrears Support Unit Relationship Manager

1 week ago

Shannon, Ireland Pepper Advantage Ireland Full time

ArrearsSupport Unit (ASU) Relationship Manager

AboutPepper Ireland:
PepperAdvantage Ireland has been instrumental in helping Irish individuals,businesses and investors navigate their financial journey since 2012. We manageover €20bn worth of assets and have a skilled team of more than 600 peopleacross Dublin and Shannon. We're here to service loans and mortgages whichincludes processing loan payments and when needed, working with customers toresolve late payments or assist with financial difficulties.

As part of the international Pepper Advantage Group, we combine local knowledgewith global expertise. With operations across the UK, Europe and SoutheastAsia, we employ over 3,500 people and have over €50bn in assets undermanagement.

About this Role:
Thepurpose of the Arrears Support Unit Relationship Manager is to manage therelationship with a portfolio of borrower's accounts to identify borrowers indifficulty, establish the reason for the borrower's arrears and work withborrowers to find a solution to their arrear's situation.The RelationshipManager Arrears Support Unit will also have business targets to achieve andwill ensure that their role is achieved in the context of controlled policiesand procedures while providing exceptional customer service and minimisingrisk.

Location: Shannon
Permanent/Full time

KeyResponsibilities

Financial targets

  • To generaterevenue from a portfolio of accounts in line with monthly targets

Customer service

  • To communicatewith customers in a clear and concise manner
  • Tomeet with Borrowers as required
  • Adhereto service plan including rotas and call targets
  • Recordexpressions of dissatisfaction and customer complaints on the relevantcustomer complaintsSystem

Risk Managementthrough Compliance

  • To conduct alltasks in a manner compliant with all policies, procedures, and legislativerequirements.
  • Ensureall accounts are reviewed and managed in line with Company procedures.
  • Ensureall accounts are escalated as appropriate without unnecessary delay.

Education &Qualifications

  • LeavingCertificate or equivalent (Essential)
  • AccreditedProduct Adviser (Desirable)
  • QualifiedFinancial Adviser (Desirable)

TechnicalCompetencies

  • Collections
  • ITKnowledge – General Use
  • Legal& Compliance

Interpersonal &Behavioural Competencies

  • Communicationskills – Interpersonal and Written
  • CustomerService and Commercial Awareness
  • Influencing/Persuasionand Negotiation skills
  • Judgment& Decision-Making
  • OrganisationalSkills
  • TeamWorking

Pepper is an equalopportunities employer
Role Profiles are subject tochange in line with business needs.
For more information on thisrole please email

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