Portfolio Relationship Manager
2 weeks ago
The main objective of this position is to establish and maintain strong relationships with a portfolio of borrower's accounts, identifying potential difficulties and working collaboratively to find effective solutions.
This role has key performance indicators (KPIs) to achieve while providing exceptional customer service and minimising risk. Key responsibilities include:
- Generating revenue from a portfolio of accounts in line with monthly targets
- Communicating with customers in a clear and concise manner
- Maintaining regular contact with borrowers as required
- Recording expressions of dissatisfaction and customer complaints on relevant systems
Risk management through compliance is also a critical aspect, involving adherence to policies, procedures, and legislative requirements.
What You'll Need to Succeed
- A strong understanding of relationship management principles and practices
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
Why This Role?
This is an excellent opportunity for a results-driven individual to join our team and make a real impact. If you're passionate about building strong relationships and delivering exceptional customer service, we'd love to hear from you.
Our Culture
We're committed to creating a positive and inclusive work environment that supports the well-being of our employees. We offer a range of benefits, including professional development opportunities, flexible working arrangements, and a competitive salary package.
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