Desktop Support Engineer

Job Title: Desktop Support Engineer

Location: Salthill, Galway, Ireland

Type: Full-Time, Onsite

Experience Level: 1-2 years

Working Hours: 8am - 4pm

Closing date: 24th September

Note: Applicants with Stamp 2 visas will not be applicable for this role.

Empower the Future of Cybersecurity - Start with Us

We"re looking for a Desktop Support Engineer to join our Galway office and play a key role in supporting our global team. This is a fantastic opportunity for someone early in their career who"s passionate about technology, eager to learn, and ready to make a real impact.

Your Responsibilities:

• Technical Support & Troubleshooting
  • Resolve issues with M365 apps, Windows/macOS workstations, and connectivity
  • Provide first- and second-line support via phone, chat, or onsite
  • Assist with VPN and remote desktop setups
• Asset & Access Management
  • Manage hardware/software inventory and user permissions
  • Support onboarding/offboarding, including account setup and workstation delivery
• Security & Maintenance
  • Ensure antivirus and endpoint protection are up to date
  • Assist with patching, audits, and preventive maintenance
• Training & Documentation
  • Educate users on IT best practices and tools
  • Document troubleshooting steps and system configurations

We"re not looking for perfection—we're looking for potential. If you have 1-2 years of experience and a strong desire to grow, we"d love to hear from you.

• CompTIA or Microsoft fundamentals certification (or equivalent experience)
• Familiarity with Windows, macOS, and ideally Ubuntu Linux
• Experience with ticketing systems and basic network/software troubleshooting
• Strong communication and organisational skills
• A proactive, curious mindset and a love for problem-solving
• Interest in scripting (PowerShell/Bash) is a plus

• Inclusive Culture: We value diverse perspectives and foster a supportive environment where everyone can thrive.
• Growth-Focused: You"ll be surrounded by mentors and opportunities to expand your skills.
• Global Impact: Work with teams across international locations and contribute to a platform that"s reshaping cybersecurity.

• 24 days Holiday + 10 Public Holidays
• Pension Scheme - Save More, Earn More
• Private Medical - Caring for You Inside and Out
• Health Assurance - We"ve Got Your Loved Ones Covered
• Income protection - We got You
• Collaborative and Supportive Work Environment
• Recognition for Your Contributions
• Opportunities for Professional/Personal Growth
• Career Advancement in Our Dynamic and Innovative Company

As CyberSentriq embarks on its journey as a new company, we are excited to announce our MSP-first approach, AI-driven capabilities, and the integration of TitanHQ and Redstor. Our strategic goals are aligned with our vision to become a high-growth, innovative cybersecurity platform targeting $100M ARR by 2028. CyberSentriq is committed to providing cutting-edge cybersecurity solutions that empower Managed Service Providers (MSPs) to deliver exceptional services to their clients. With our AI-driven capabilities, we aim to enhance threat detection, response, and prevention, ensuring the highest level of security for businesses of all sizes. The integration of TitanHQ and Redstor into our platform further strengthens our offerings, providing comprehensive protection against cyber threats and data loss. This collaboration enables us to deliver a unified solution that addresses the evolving needs of the cybersecurity landscape. Join us in our mission to revolutionise the cybersecurity industry and achieve our ambitious growth targets. As a Product Owner at CyberSentriq, you will play a pivotal role in driving our success and shaping the future of cybersecurity.

• Please note that we do not accept speculative CVs from recruitment agencies. All submissions must be in response to specific job vacancies listed by our company. Any unsolicited CVs will be considered the property of CyberSentriq, and no fees will be payable in relation to them.