IT Support Engineer

2 days ago

Galway, Galway, Ireland Nostra Full time

Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals. The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work. Nostra are exponentially growing and we currently have offices in Dublin (HQ), Cork and Galway. Responsibilities: Provision of dedicated IT support to our customers. You will need to troubleshoot and diagnose any potential issues across a variety of hardware and systems, escalating to a senior engineer or vendor support when appropriate. Deliver support on issues of varying complexity across the various sites. Set up and maintenance of new users within the client sites. Partnering with the Account Manager to identify improvement projects and ensure the provision of an outstanding service. Understand all compliance requirements on the different customer sites. Be cognisant of operational security identifying changes to reduce risk along the way. As you will be the customers first point of contact with Nostra you must be customer focused, enthusiastic, ambitious and solution focused. You should be able to prioritise and execute tasks in a high-pressure environment. Required: 3 + Years Experience in an IT Engineer, IT Field Engineer, with proven experience within a Microsoft environment. IT skills Microsoft related e.g., Office 365, Windows 10, Active Directory, DNS, DHCP, Firewalls, switches, access points including VLANs and VPN Azure knowledge is a bonus. Excellent people, communication, customer service skills. Good English with excellent communication skills. Benefits: Generous professional development budget. Company Pension. Health Plan. Wellness Benefit. Some Technologies We Work With: Office 365 (Exchange Online, SharePoint, Teams), Azure, Backup, DR, AVD, Intune, SonicWALL, Cisco, firewalls, access points, Aruba (gateways, switches, access points, central), Datto (Backup, DR, Access Points), Unifi (access points, switches), HP, Dell. At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion. Skills: PC Support Remote Desktop Hardware troubleshooting Active Directory Azure O365 Networking Benefits: Pension Private Health Wellness Benefit Free Parking Training & Development Budget

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