IT Support Engineer

Overview

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

Contract length: 6-months

Location: Limerick, Tipperary, Clare

Compulsory: Full clean Irish Driving Licence

Responsibilities

- Install and configure computer hardware and peripherals, operating systems and applications.
- Knowledge of the internal components of a desktop computer, including storage drives, motherboard, and power supply.
- Knowing how to disconnect and safely remove HDD and replacing with SSD
- Understanding how to use disk cloning tools
- Knowledge of how to manage partitions, format the drive, etc
- Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
- Liaising with the Coordinators to receive upgrade schedule, arriving on-site to perform the upgrades, managing any issues through to resolution & ensuring a good customer service experience
- Escalate issues (Application, Hardware) where necessary to the technical point of escalation.
- Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
- Establish and build on good working relationship with customers & end-users
- Liaise with third party vendors for software / hardware installations
- Troubleshoot and if required, referral of hardware faults to third parties
- Troubleshoot system problems, diagnose and solve software faults
- Be aware of & contribute to the Knowledge Base
- Complete post upgrade forms or checklists for central team
- Deal with 'how to' and information requests including data security and ICT policies
- Liaison with local and national ICT teams
- Engagement with service providers
- Site assessments
- Undertake necessary training appropriate to the role
- Coordinate office activities to secure efficiency and compliance to procedures and processes
- Create and update records and databases with personnel, financial and other data
- Submit timely reports and prepare presentations/proposals as assigned
- Assist and interact with colleagues & project teams as requested
- Full clean Irish Driving Licence

Qualifications

- Experience: Must have a minimum of 1 years' experience working in an IT Support environment
- Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
- Demonstrate good problem solving, analytical and decision-making skills
- Demonstrate evidence of production of quality deliverables

Business Competencies

- Excellent written and oral communication skills
- Excellent teamwork and interpersonal skills
- Proven ability to organise work with an organized manner
- Self-starter with a willingness to take responsibility
- The ability to interact with key stakeholders in a professional manner

Education

- Third Level Education Qualification is preferable
- Professional certificates such as Comptia, Microsoft, Cisco is preferable

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

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