Process Improvement Specialist

2 days ago

Dublin, Dublin City, Ireland Teleperformance Full time
Overview

Job Description – Process Improvement Specialist

Short Overview of Job Responsibilities

This role is a key position within a newly created team responsible for delivering process innovation and continuous improvement initiatives across multiple jurisdictions. It plays an important role in fostering a culture of sustainable change through the creation and embedding of Teleperformance methodology and supporting frameworks to deliver business transformation.

Responsibilities:

  • Identify and deliver service improvement activities across the business using process improvement methodologies and innovative thinking.
  • Collaborate with key stakeholders to build a continuous improvement environment supporting ongoing change programs.
  • Support better value and efficiency by eliminating unnecessary complexity and identifying better ways of working.
  • Establish a continuous improvement monitoring system by identifying trends and process variations.
  • Develop and implement a 'best-in-class' continuous improvement strategy.
  • Manage change initiatives from identification through to project delivery via internal governance and controls.
  • Elicit requirements and drive process changes through staff interviews, document analysis, workshops, surveys, site visits, and workflow analysis.
  • Work with team members and departments to develop support materials, including training, reporting, and system enhancements.
  • Monitor project risks proactively and identify solutions early.
  • Ensure project objectives, dependencies, and business impacts are identified, reported, and managed.
  • Set up programs, deliver coaching, and run projects effectively.
  • Complete post-implementation reviews to ensure successful delivery and identify improvements for future projects.

Requirements:

  • Minimum of 3 years of experience in process improvement or related field.
  • Experience in client-focused solutions, project management, and effective communication with staff.
  • Strong understanding of continuous improvement concepts including Six Sigma and Lean.

Ideal Skills:

  • Process excellence, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, entrepreneurship, AI proficiency, data literacy.
  • Experience with value stream mapping.
  • Ability to influence management and manage multiple projects.
  • Excellent written and oral communication skills.
  • Certifications such as COPC, PMP, or Lean Six Sigma are preferred.
  • Proficiency in Microsoft Office Suite, including Project, Visio, Word, Excel, Outlook, and PowerPoint.
  • Experience across the entire project lifecycle, from conceptual design to system testing.
  • Strong stakeholder management skills.
#J-18808-Ljbffr

  • Process Improvement Lead

    2 days ago

    Dublin, Dublin City, Ireland Albany Beck Consulting Limited Full time

    OverviewProcess Improvement Lead – Operational Excellence (Banking Client Deployment) - DublinAbout Albany BeckAlbany Beck are a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently,...

  • Process Improvement Specialist

    1 day ago

    Dublin, Dublin City, Ireland beBeeAnalytical Full time €55,000 - €85,000

    Are you a seasoned professional looking for a new challenge?Job TitleBusiness Data Analyst RoleDescriptionThis mid-senior level role involves overseeing the refinement and optimization of business processes within the asset data governance domain. As a seasoned process analyst senior, you will be responsible for documenting, designing, and improving...

  • Process Improvement Specialist

    1 day ago

    Dublin, Dublin City, Ireland beBeeBusiness Full time €80,000 - €104,000

    Business Process Consultant – 6 Month AssignmentLocation: Dublin, IrelandDuration: Six monthsAbout the RoleConduct thorough assessments of business processes to identify areas for improvement.Design and implement effective risk management frameworks that align with regulatory standards.Collaborate with cross-functional teams to embed risk management...

  • Quality Assurance and Process Improvement Specialist

    4 days ago

    Dublin, Dublin City, Ireland beBeeQuality Full time €35,000 - €45,000

    Quality Assurance SpecialistAt our organization, we are committed to delivering exceptional service and ensuring the highest quality standards. As a Quality Assurance Specialist, you will play a critical role in achieving this goal.The Quality Assurance Specialist is responsible for monitoring call, email, chat, and other support interactions to ensure that...

  • Human Capital Process Improvement Specialist

    2 days ago

    Dublin, Dublin City, Ireland beBeeHumanCapital Full time €70,000 - €100,000

    Human Capital Operations SpecialistThis role will collaborate closely with the global Human Capital, Corporate Services and Real Estate, and Technology teams to enhance system processes in conjunction with overall goals and objectives.Key Responsibilities:Be a subject matter expert (EMEA focus) in all Human Capital Operations activities and business...

  • Senior Process Improvement Specialist

    3 days ago

    Dublin, Dublin City, Ireland beBeeBusiness Full time €60,000 - €70,000

    Business AnalystWe are looking for a skilled Business Analyst to join our team. As a Business Analyst, you will play a key role in defining, analyzing, and evaluating business processes and requirements.About the RoleAssist in identifying and analyzing business problems and opportunities for improvementCritically evaluate information gathered from multiple...

  • Strategic Process Improvement Specialist

    2 days ago

    Dublin, Dublin City, Ireland beBeeBusiness Full time €45,000

    Business Analyst PositionOur esteemed client is seeking a highly skilled Business Analyst to collaborate on business process improvements. This is a 6-month contract position.Key Responsibilities:Engage with business users to understand processes and pain points.Identify key stakeholders and conduct stakeholder analysis.Analyze client business requirements...

  • Lead Business Process Improvement Specialist

    4 days ago

    Dublin, Dublin City, Ireland beBeeAnalyst Full time €70,000 - €90,000

    Unlock Your Career PotentialJob Description:Are you a driven individual with a passion for process improvement? We are seeking a Senior Business Analyst to join our team in delivering innovative solutions across the power and renewable energy sector.This role involves collaborating with cross-functional teams to develop and enhance business processes,...

  • Simplify and Improve Operational Processes

    1 day ago

    Dublin, Dublin City, Ireland beBeeProcessImprovement Full time €75,000 - €105,000

    Process Improvement RoleWe are seeking a seasoned professional to spearhead process simplification and improvement initiatives across our organisation. As a Process Improvement Lead, you will be responsible for driving operational excellence through lean methodologies, automation, and end-to-end process enhancements.About the RolePartner with senior...

  • Continuous Improvement Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Grifols, S.A Full time

    Select how often (in days) to receive an alert: Create AlertWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in...