Process Improvement Lead

3 weeks ago

Dublin, Dublin City, Ireland Albany Beck Consulting Limited Full time
Overview

Process Improvement Lead – Operational Excellence (Banking Client Deployment) - Dublin

About Albany Beck

Albany Beck are a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you'll be choosing to work with an organisation that's passionate about your learning journey and committed to your professional career and personal development.

The Opportunity

Albany Beck is supporting a major financial services organisation on an exciting transformation journey. As part of their Operational Excellence programme, we are looking for a Process Improvement Lead to drive process simplification, automation, and end-to-end improvements that deliver measurable impact for both customers and colleagues.

This role is perfect for a process improvement leader with Lean Six Sigma expertise who thrives in complex environments and wants to influence change at scale. You'll be working alongside a diverse team of professionals, helping to shape a culture of continuous improvement and embedding sustainable operational excellence practices across the business.

Responsibilities
  • Partner with senior stakeholders and teams across the organisation to design and deliver process improvement initiatives.
  • Lead both top-down (enterprise-wide, complex processes) and bottom-up (functional process issues) improvement activities, ensuring tangible financial and non-financial benefits.
  • Use Lean, DMAIC, service design, and automation approaches to simplify processes, reduce waste, and enhance the customer and colleague experience.
  • Deliver measurable outcomes, such as:
    • Efficiency gains through reduced manual effort and non-value-add activities
    • Lower operational risk and fewer complaints
    • Improved conversion rates and customer satisfaction metrics
  • Coach and mentor colleagues in Lean Six Sigma tools and methodologies, building lasting capability within the business.
  • Support the embedding of digital, data, and customer strategies into wider operational excellence initiatives.
  • Act as a trusted partner to the business, balancing customer needs, regulatory requirements, and strategic priorities.
Qualifications
  • Proven experience delivering large-scale process improvement and simplification initiatives in the financial services sector.
  • Strong working knowledge of Lean, Agile, and service design methodologies (Lean Six Sigma Black Belt highly desirable).
  • Demonstrable track record in driving operational efficiencies, reducing risk, and delivering customer-centric outcomes.
  • Excellent problem-solving, analytical, and critical thinking skills, with the ability to interpret data at both a detailed and strategic level.
  • Strong stakeholder management and influencing skills, with experience operating in complex matrix environments.
  • Comfortable navigating ambiguity, managing competing priorities, and championing continuous improvement.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Consulting and Finance
Industries
  • Business Consulting and Services, Financial Services, and Banking

Location: Dublin, Ireland

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