Process Improvement Specialist

Job Description

We are seeking a detail-oriented Business Analyst with a passion for process improvement to join our team. In this role, you will be responsible for identifying, analyzing and optimizing business processes and related policies/procedures to drive operational efficiency and improve user experience.

About the Job

The Cybersecurity GRC Team is an exciting and growing area of cybersecurity which works to ensure that our organization maintains a strong cybersecurity posture by aligning regulatory requirements, industry standards and internal risk management frameworks with business units.

You will have a significant opportunity in making a difference within the Cybersecurity organization, as well as across our organization overall.

Responsibilities

• Lead process improvement initiatives by analyzing existing workflows and identifying areas for optimization.
• Gather, document and validate business requirements, ensuring alignment with goals.
• Work across business units to gather and maintain a comprehensive set of program information to drive cybersecurity across the enterprise.
• Conduct gap analysis and root cause investigations to address inefficiencies and improve performance.
• Collaborate with cross-functional teams to design and implement process enhancements, automation and best practices.
• Utilize data analysis and performance metrics to track improvements and measure success.
• Facilitate workshops, stakeholder interviews and process mapping exercises.
• SUPPORT change management efforts, ensuring smooth adoption of new processes and tools.
• Maintain clear and concise documentation of processes, procedures and controls.

RequirementsKey Skills and Qualifications

• A problem-solving mindset with the ability to think critically and strategically.
• Strong analytical skills and attention to detail to identify inefficiencies and improvement opportunities.
• Effective communication and stakeholder management skills with the ability to translate complex information into insights.
• Adaptability and a continuous improvement mindset to drive innovation and change.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications

• Proven experience in business analysis and process improvement methodologies (Lean Six Sigma).
• Proficiency in process mapping tools such as Visio, Aris, BPMN.
• Experience with data analysis tools and reporting platforms (Excel, Power BI).
• Strong knowledge of business process automation and workflow optimization.
• Certification for business in Lean Six Sigma, Business Analysis (CBAP, CCBA) or Project Management (PMP Prince 2) is a plus.
• Certifications in cybersecurity including and not limited to: CC, CRISC, CGEIT, CIPM GSLC, CISM etc are a plus.
• Bachelor's degree in Cybersecurity or related IT degree.

Benefits

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us be an end-to-end, next-generation financial services company.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Why This Role Is Important To Us

Our technology function, Global Technology Services (GTS), is vital to our organization and is the key enabler for our business to deliver data and insights to our clients. We're driving the organization's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

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