Urgent) Process Improvement Specialist

1 day ago

Dublin, Dublin City, Ireland Teleperformance Full time
Overview

Job Description – Process Improvement Specialist

Short Overview of Job Responsibilities

This role is a key position within a newly created team responsible for delivering process innovation and continuous improvement initiatives across multiple jurisdictions. It plays an important role in fostering a culture of sustainable change through the creation and embedding of Teleperformance methodology and supporting frameworks to deliver business transformation.

Responsibilities:

- Identify and deliver service improvement activities across the business using process improvement methodologies and innovative thinking.
- Collaborate with key stakeholders to build a continuous improvement environment supporting ongoing change programs.
- Support better value and efficiency by eliminating unnecessary complexity and identifying better ways of working.
- Establish a continuous improvement monitoring system by identifying trends and process variations.
- Develop and implement a 'best-in-class' continuous improvement strategy.
- Manage change initiatives from identification through to project delivery via internal governance and controls.
- Elicit requirements and drive process changes through staff interviews, document analysis, workshops, surveys, site visits, and workflow analysis.
- Work with team members and departments to develop support materials, including training, reporting, and system enhancements.
- Monitor project risks proactively and identify solutions early.
- Ensure project objectives, dependencies, and business impacts are identified, reported, and managed.
- Set up programs, deliver coaching, and run projects effectively.
- Complete post-implementation reviews to ensure successful delivery and identify improvements for future projects.

Requirements:

- Minimum of 3 years of experience in process improvement or related field.
- Experience in client-focused solutions, project management, and effective communication with staff.
- Strong understanding of continuous improvement concepts including Six Sigma and Lean.

Ideal Skills:

- Process excellence, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, entrepreneurship, AI proficiency, data literacy.
- Experience with value stream mapping.
- Ability to influence management and manage multiple projects.
- Excellent written and oral communication skills.
- Certifications such as COPC, PMP, or Lean Six Sigma are preferred.
- Proficiency in Microsoft Office Suite, including Project, Visio, Word, Excel, Outlook, and PowerPoint.
- Experience across the entire project lifecycle, from conceptual design to system testing.
- Strong stakeholder management skills.

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