Senior Process Improvement Manager

2 weeks ago


Dublin, Dublin City, Ireland beBeeProcessImprovement Full time €100,000 - €130,000
Senior Process Improvement Manager

This is a highly visible role responsible for driving process improvements across technical delivery and vendor teams.

The ideal candidate will have a proven track record of leading successful initiatives that enhance reporting systems and streamline system configurations.

  • Lead Complex Projects: Develop and execute programs to elevate productivity and efficiency in assisted/agent support.
  • Design Intelligent Workflows: Implement smart journeys across various touchpoints to deflect user cases and ensure efficient routing to the appropriate support teams.
  • Analyze Data: Utilize complex datasets to identify key drivers for process improvement, focusing on both customer and agent experiences.

To succeed in this role, you will need strong leadership skills, excellent communication abilities, and a passion for continuous improvement.

Requirements
  • Bachelor's degree in Business, Finance or Operations, or equivalent practical experience.
  • 7 years of experience in a role focused on business process improvement, data analysis, and automation.


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