Insurance Account Handler

2 weeks ago

Maynooth, Co Kildare, Ireland Howden Ireland Full time
Overview

Join to apply for the Insurance Account Handler role at Howden Ireland.

Based in our Naas office, Howden are delighted to have a vacancy as an Insurance Account Handler that will be part of our J.F.Dunne team. This is a full-time, office-based opportunity.

About the role

Reporting to the Personal Lines manager, your function will be to assist Account Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations, upholding a professional image, and maximising business opportunities and profit for the company.

Key Responsibilities
  • Prioritise and handle all work promptly and accurately.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Produce accurate and professional documentation at all times.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Refer all queries that fall outside own experience, knowledge and authority to senior staff.
  • Issuing renewal documentation and data input.
  • Dealing with client payments in line with Howden procedures.
About You
  • Leaving Certificate or equivalent
  • Strong interpersonal and communication skills to effectively assist clients with their inquiries, providing prompt and courteous service.
  • Proficiency in managing multiple tasks and deadlines, maintaining organized records, and supporting account handlers in day-to-day administrative duties.
  • Ability to meticulously handle and review policy documents, ensuring accuracy and compliance with company and regulatory standards.
  • Ability to work effectively within a team, supporting account handlers and collaborating with colleagues to achieve common goals and deliver exceptional service to clients.
About Howden Ireland

Howden Ireland is part of Howden, the global insurance intermediary group, and has over 500 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative, Customer Service, and General Business
Industries
  • Insurance Agencies and Brokerages
  • Insurance and Employee Benefit Funds
  • Insurance

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