EMEA Events Manager

4 weeks ago

Dublin, Dublin City, Ireland JLL Full time
JLL Supports The Whole You, Personally And Professionally.

We're JLL, a professional services and investment management firm specializing in real estate. We help organizations worldwide achieve their ambitions through ownership, occupancy, and investment in real estate.

If you're looking to advance your career, JLL offers a dynamic professional environment. Join us to collaborate on landmark projects, engage in innovative real estate initiatives, and build lasting professional relationships. We focus on opportunities to help you realize your potential. Achieve your ambitions — join JLL

Location: Dublin, Ireland
Title: EMEA Events Manager
Role Purpose

An exciting opportunity has arisen for an EMEA Facilities Events Manager based in JLL Integrated Facilities Management (IFM). The role involves managing, coordinating, supporting, and facilitating client events across EMEA.

Key Responsibilities
  1. Be the first point of contact for all client events, including managing the client events IT systems.
  2. Manage event space diaries via the shared Outlook calendar and oversee furniture setups on-site and off-site.
  3. Collaborate with regional site leads to ensure consistent service delivery.
  4. Work with external contractors such as cleaning, set-build, production crews, and event hosts.
  5. Resolve issues related to event services like janitorial, parking, conference rooms, furnishings, fixtures, and equipment.
  6. Own the internal events booking system and respond to support tickets.
  7. Lead planning meetings with clients and vendors to discuss event requirements.
  8. Liaise with clients during events to address last-minute requests.
  9. Support guests, visitors, and employees during events.
  10. Assist with internal events at off-site locations, including company parties.
  11. Conduct office tours and quality audits of event spaces and equipment.
  12. Manage health and safety during events, including contractor supervision and documentation review.
  13. Provide regular reports to management and clients.
  14. Ensure office standards are maintained, including safety and contractor management.
  15. Guide Facilities Techs and collaborate with the Facilities team on related tasks.
  16. Resolve spontaneous issues professionally and ensure service satisfaction.
  17. Follow up on customer requests and seek process improvements.
  18. Track facilities requests and close actions within SLAs.
Candidate Profile
  • Experience in events, facilities, hospitality, or related fields.
  • Experience in event management or coordination roles.
  • Event qualification is a plus but not essential.
  • Excellent customer service and communication skills.
  • Ability to multitask and maintain professionalism.
  • Proficiency in MS Office and Outlook.
  • Experience in a fast-paced, multinational environment.
  • Flexibility in work tasks and availability.
  • Hands-on experience in events and facilities management.

This role offers the opportunity to work with a global client, lead a diverse team, and drive innovation in facilities management, enhancing client satisfaction and supporting JLL's growth.

About JLL

We're a leading real estate services firm with operations in over 80 countries and more than 102,000 employees. Committed to sustainability and corporate social responsibility, we aim to shape the future of real estate for a better world. Our core values include teamwork, ethics, and excellence. We foster a diverse and inclusive culture that values unique backgrounds and perspectives, fueling innovation and success.

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