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Operations Officer

1 month ago

Dublin, Dublin City, Ireland Losch Luxembourg Full time

Vacancy Name: Operations Officer - Customer Happiness Specialist [m/f/d]

Vacancy No: VN1451

Work Location: Howald

Job Description:

Pour renforcer notre équipe d'Howald, nous sommes à la recherche d'un nouveau collaborateur expérimenté en tant que :

Operations Officer – Customer Happiness specialist (m/f/d)

Vos Tâches:

  • Gestion des contacts avec les clients de la livraison à la restitution de leurs véhicules.
  • Traitement et suivi des questions et réclamations client au niveau opérationnel en étroite collaboration avec les autres départements, les concessionnaires et les fournisseurs.
  • Enregistrement et analyse des différentes réclamations client.
  • Validation et amélioration des différents process ayant un impact sur l'expérience client en concertation avec le Management.

Votre Profil:

  • Vous avez une expérience réussie dans le service à la clientèle.
  • Vous avez des connaissances du secteur automobile et / ou du leasing luxembourgeois.
  • Vous êtes orienté client et solution.
  • Vous avez le sens de l'organisation et vous vous distinguez par votre capacité à travailler en équipe.
  • Dans vos relations avec les clients et les collègues, vous savez convaincre par votre attitude positive et ouverte.
  • Vous avez une méthode de travail autonome, flexible et efficace, même sous stress.
  • Vous aimez travailler au sein d'une petite équipe et avez l'esprit d'initiative.
  • Vous avez une très bonne connaissance à l'écrit comme à l'oral du français et du luxembourgeois (ou de l'allemand); la connaissance de l'anglais est un avantage.

Nous offrons:

  • Un contrat à durée indéterminée
  • Accès à des offres attractives de leasing pour employés
  • Des horaires de travail flexibles
  • Possibilité de faire du télétravail
  • Un emploi passionnant et attrayant dans un environnement interculturel
  • Un domaine d'activité varié avec d'excellentes possibilités de développement
  • De très bonnes possibilités de formation
  • Un environnement jeune et dynamique
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