Full-time Clerical Officer

Full-time Clerical Officer - Patient Services at UPMC Sports Surgery Clinic, Santry, Dublin 9.

Location: UPMC Sports Surgery Clinic, Santry, Dublin 9. Job type: Full-time. Contract of Employment.

• Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode throughout the Admissions process.
• Ensure patient identification and verify that all records (patient wrist band, medical record, and computer record) match and are correct as verified by the patient.
• Ensure all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving the Admissions Department; ensure that any excess payments are deducted as necessary.
• Rotate between reception, admissions, and operations (including scheduling patient admissions, cancellations, time changes and pre-admission of patients); verify patient insurance details as required.
• Perform switchboard duties and answer the telephone professionally according to policy.
• Support seamless administration of patient admission from first contact to handover to clinical colleagues.
• Treat colleagues, patients, families and visitors with dignity and respect at all times.
• Drive quality and ensure compliance with relevant standards; undertake reception duties and respond to calls and queries.
• Assist with admissions of patients to Inpatient Ward and Day Ward; prepare charts for following day and file letters in charts.
• Maintain awareness of patient privacy and confidentiality in all activities.
• Participate in accreditation activities and uphold continuous quality improvement; implement and maintain departmental procedures.
• Document and report incidents or near misses involving patients or staff according to Clinic procedures and guidelines.
• Advise theatre staff of changes to theatre lists (additional cases, cancellations, etc.).
• Communicate effectively with all personnel involved in patient care; liaise with the multi-disciplinary team to ensure patient-focused care of the highest standard.
• Demonstrate initiative, openness to change, and teamwork to support departmental goals; participate in implementing new processes and procedures.
• Maintain patient confidentiality at all times and be discrete in dealings with patients and their families.

• Educated to Leaving Certificate Level or equivalent.
• Accurate data entry and keyboard skills.
• Previous experience in an acute/clinical setting is desirable.
• Self-directed and able to work independently; diplomatic and tactful with the ability to build and maintain relationships.
• Team player with an open and flexible attitude; excellent written and verbal communication skills.
• Proficient in Microsoft Office; open to change and able to adapt to a changing environment.
• Ability to identify potential difficulties and formulate solutions; good character; fluent in written and spoken English.

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is market-competitive, fair, and provides growth opportunities for all colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Performance and Recognition – Rewards for performance through the ACES programme.

Development and Career Opportunities – Opportunities to reach career goals through continued learning and advancement.

UPMC is a multinational academic medical centre delivering people-focused care, headquartered in Pittsburgh. UPMC International operates hospitals and clinics in Italy, Ireland and Croatia, including UPMC Sports Medicine and UPMC Hillman Cancer Centre, among others. In Ireland, UPMC operates several facilities and networks to provide outpatient care and other services.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care

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