Receptionist - Maternity Cover

4 weeks ago

Dublin, Dublin City, Ireland Mitie Full time

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise help increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

We work with a wide range of private and public clients to create great work environments. Mitie has been recognised with awards including for Client and Service Provider, Best People Development, and Excellence in Health & Safety in 2025 Facilities Management Awards, and Facilities Management Company of the Year at the Chambers Ireland in Business Awards 2024. We have also been awarded the IBEC Keep Well Mark in 2021–2025 for our commitment to employee wellbeing and have been named in the Top 100 Employers for Wellbeing in Ireland.

We are Mitie, the future of high-performing places.

Key Responsibilities
  • First point of contact / front of house for all visitors.
  • Answer incoming phone calls and direct calls to the relevant department.
  • Manage deliveries to reception.
  • Assist the Customer Experience Manager with client meeting room bookings and parking requests.
  • Assist the Customer Experience Manager with client lunch orders for meetings.
  • Request new starter ID badge requests.
  • Issuing office communication emails and reminders when necessary.
  • Visitor badge management for clients and contractors.
  • Managing third party sign-ins in the Contractors logbook.
  • Managing the queries sent via the Dublin Reception email inbox.
  • Order taxis if required.
  • Work with Facilities to action client requests.
About you
  • Proficient in using all standard Microsoft Office packages (Word, Excel, Email, etc.).
  • Excellent telephone manner, always polite and courteous.
  • A team player who can confidently interact with others, but who is also able to work independently.
  • Logical thinker with good organisation and administration skills.
  • Accuracy and attention to detail.
  • A genuine passion for delivering exceptional customer service.
Company benefits
  • Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).
  • Free virtual GP service.
  • Access to our Employee Assistance Programme (EAP).
  • Mi Recognition (Thanking employees for a job well done ranging from €25 - €250).
  • Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie).
  • Long service awards (Ranging from €50-€300).
  • Mi Deals (Fantastic savings at high street stores).
  • A non-contributory life assurance scheme.
  • Bike2Work Scheme.
  • Tax Saver Scheme.
  • Learning & development (access to 200 courses on our L&D platform).

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not detail every activity and should be used as a general guide, detailing the minimum requirements and responsibilities. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as-and-when-required basis during employment.

Mitie is an equal opportunity employer.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Facilities Services

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Dublin, County Dublin, Ireland

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