Deal Operations Analyst

1 week ago

Dublin, Dublin City, Ireland ServiceNow Full time

Join to apply for the Deal Operations Analyst role at ServiceNow.

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Job Description

What you get to do in this role:

  1. Support forecasting processes and advise the sales force on commercial sales transactions aligned to several EMEA regions and territories.
  2. Attend regional forecast calls and ensure forecast accuracy.
  3. Analyze and review current customer licensing, products, and usage to ensure license compliance.
  4. Ensure the commercial proposal aligns with internal policies.
  5. Review Quotes and Order Forms for accuracy and completeness.
  6. Ensure all approvals are correctly documented per internal policies.
  7. Collaborate with cross-functional teams (Deal Desk, Finance, Legal).
  8. Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow CRM.
Qualifications

To be successful in this role, you have:

  1. Experience in integrating AI into work processes, decision-making, or problem-solving, including using AI tools, automating workflows, or analyzing AI-driven insights.
  2. 1-2 years of proven experience in Operations within a software sales organization.
  3. Strong organization, attention to detail, and ability to work in a fast-paced environment.
  4. Proficiency in Microsoft Office and experience with a CRM system.
  5. Understanding of the sales cycle.
  6. Excellent listening, analytical, problem-solving, and organizational skills.
  7. Ability to prioritize and work efficiently under pressure.
  8. Effective written and verbal communication skills.
  9. Positive attitude and team-oriented mindset.
  10. Results-driven approach.
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. For accommodations during the application process, contact us at

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