Insurance Client Retention Specialist

2 days ago

Limerick, Limerick, Ireland Gallagher Full time
Overview

Join Gallagher Ireland as a Retention Specialist Gallagher Ireland, part of the global Arthur J. Gallagher Group — one of the world's largest insurance brokerages — is seeking a Personal Lines Retention Specialist to join our team in Dublin, Wexford, Limerick, or Kilkenny.

With over 100 years of combined expertise, we deliver tailored insurance solutions that protect what matters most to our customers. As part of a global network spanning 130+ countries and 43,000 employees, you'll have the opportunity to thrive in a dynamic, customer-focused environment.

Ready to make an impact? Join a global leader today

How You\'ll Make An Impact
  • Proactively contact existing clients to discuss policy renewals, ensuring continued coverage and customer satisfaction
  • Proactively engage with clients to understand their needs, address concerns, and provide custom made insurance solutions
  • Manage the renewal process for personal lines policies, ensuring timely and accurate processing while discovering opportunities for policy improvements
  • Build and maintain positive relationships with clients, acting as a trusted advisor and point of contact for all insurance-related inquiries
  • Address and resolve client issues and complaints promptly, ensuring a positive client experience
  • Identify and pursue opportunities to cross-sell additional insurance products and services that align with client needs
  • Stay informed about industry trends, competitor offerings, and market conditions to provide clients with relevant and competitive insurance solutions
  • Maintain accurate and up-to-date client records, prepare reports on retention activities, and provide insights to management on retention performance
About You
  • Minimum of APA qualification
  • Experience in customer service, sales, or retention roles, ideally within personal lines insurance
  • Excellent communication and social skills, with the ability to establish rapport and trust with clients
  • Strong problem-solving skills with an ability to address client concerns effectively
  • Completion of the appropriate annual CPOD requirement and Maintain Minimum Competency Code
  • Proficiency with CRM systems and Microsoft Office Suite
Rewards And Benefits
  • Minimum of 23 days' annual leave, plus an additional 3 days' leave for volunteering
  • A defined contribution pension scheme, which Gallagher will also contribute to
  • Life Insurance - we'll pay 4x your basic annual salary
  • Income Protection - we'll cover up to 75% of your annual income
  • Family Friendly Policies
Employment details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industries: Insurance

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