Contract Support Coordinator

4 days ago

Dublin, Dublin City, Ireland CBRE Full time

Join to apply for the Contract Support Coordinator role at CBRE.

Overview

Dublin, Ireland

Responsibilities
  • Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
  • Positively respond to both our internal and external customers through effective communication and personal accessibility.
  • Understand procedures and processes and operate them to the required standard. Examples of these are: Ensuring compliance to policies and procedures.
  • Ensuring that sales invoices are raised in a correct and timely manner.
  • Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
  • Raising purchase orders in line with company requirements.
  • Assisting the Contract/Account Manager in the management of WOM and debt.
  • Understanding the contract, including scope and terms & conditions.
  • Assisting the Contract/Account Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
  • Management of helpdesk and asset management systems (e.g. Service Insight/elogbooks).
  • Management and planning of Subcontractor and CBRE technicians to allow agreed access to BOI sites.
  • Maintaining on site personnel records including training matrices, holiday and sickness records and timesheets.
  • Assist with monthly Client reporting.
  • Work with the contract/Account/Finance manager to help improve the financial standards of the contract that are measured against monthly key performance indicators.
  • Achieve results within quality and time restraints.
  • Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
  • Actively participate in a diverse and effective team.
  • Convey messages and ideas clearly and openly. Involve people and influence decisions.
Person Specification
  • A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
  • Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent.
  • Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advanced level; desirable skills in PowerPoint and Access.
Experience
  • 3 years' experience in a similar role.
  • Previous experience of a customer-facing role using operating systems such as Coupa/MyFinance software.
  • Some financial / accounting experience would be an advantage.
Aptitudes
  • Must demonstrate a strong sense of customer focus.
  • Excellent verbal, and good basic standard of written, communication skills.
  • Self-motivated and systematic.
  • Results/ task orientated, attention to detail and accuracy.
  • Excellent time management and organisational skills.
  • Commitment to continuous improvement.
  • Ability to work as part of a team, as well as independently.
Character
  • Committed to customer service delivery.
  • Reliable and committed.
  • Confidential and discrete approach.
  • Calm manner, able to work under pressure and with changing demands and priorities.
  • Smart appearance.
  • Be flexible to work outside core office hours from time to time.
Service line
  • GWS Segment
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology

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