Customer Care Executive

2 weeks ago


South Dublin, Ireland Executive Edge Full time

Our client is based in Tallaght Dublin 24 and is currently recruiting for an experienced Customer Service Executive to join their team. Our client is a leading provider of high-quality power tools, dedicated to empowering customers with reliable and efficient equipment. With a commitment to innovation and customer satisfaction, they strive to be the go-to destination for professionals and enthusiasts in the power tool industry.

This is a permanent role and salary is €35k pa. They also offer pension, hybrid working, 2pm finish on Fridays and fabulous staff purchase scheme.

DUTIES OF THE ROLE :

Customer Support:

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • Assist customers in product selection, usage, and troubleshooting.
  • Provide accurate information about products, pricing, and promotions.
  • Address and resolve customer complaints and concerns with empathy and efficiency.

Order Processing:

  • Process and track customer orders from initiation to delivery, ensuring accuracy and timeliness.
  • Collaborate with the warehouse and logistics teams to address shipping and delivery inquiries.
  • Keep customers informed about order status, delays, and backorders.

Product Knowledge:

  • Develop and maintain a deep understanding of the company’s power tool product line.
  • Stay informed about industry trends, new products, and technological advancements.
  • Educate customers on product features, benefits, and proper usage.

THE IDEAL CANDIDATEs:

  • Previous experience in customer service.
  • Strong communication skills, both written and verbal.
  • Proficient in using customer service software and tools.
  • Knowledge of power tools and related accessories is a plus.
  • Ability to handle challenging situations with a positive attitude.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Team player with a customer-centric mindset.

For further information on this and similar roles contact Anna@executiveedge.ie or 9121894.

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