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B2C Service Desk Representative
1 day ago
Role Overview: We are delighted to announce the position of B2C Service Desk Representative within the Service Delivery Department. This role is a full-time permanent role based in our Support Office. Role Synopsis: As a B2C Service Desk Representative, your primary responsibilities will be to response to customer queries through case management tool and phone calls, deal with customer complaints and escalate to management where necessary and handle B2C order exceptions. The role is also responsible in ensuring that all case owned by the Service Delivery Team are responded to in accordance with the agreed Service Level Agreement (SLA). You will be set with daily tasks set out by the team lead and manager along with any other tasks relating to B2C services. The ideal candidate will have the ability to display strong organisational skills and the ability to work within a team as well as demonstrating excellent customer service at all times. All calls are measured and used as part of an on-going call quality process. You will have experience in working to tight deadlines and have strong problem-solving abilities. Candidate Profile: Knowledge of B2C Sales Order Management and Fulfilment Excellent relationship building skills Knowledge of Microsoft AX Exceptional time management and organisational skills A problem solver with a drive for prompt resolution Strong Microsoft skills Goal orientated and self-motivated Skills: Customer Support Sales Order Management Organisational skills Benefits: Staff Discounts Onsite parking Employee Assistance Programme
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B2C Service Desk Representative
2 weeks ago
Dublin, Ireland Eason Full timeRole Overview: We are delighted to announce the position of B2C Service Desk Representative within the Service Delivery Department. This role is a full-time permanent role based in our Support Office. Role Synopsis: As a B2C Service Desk Representative, your primary responsibilities will be to response to customer queries through case management tool and...
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Service Desk Technician
1 day ago
Dublin, Ireland Clifden Recruitment Full timeRole: Service Desk Technician Salary: €40,000 per annum plus an on-call allowance of €250 per week Location: North Dublin (on-site with remote on-call duties outside of business hours) Benefits: Healthcare, Pension, Death in Service, Product Discounts Duration:Full-time, Permanent Working Hours: Rotating shifts, Early shift: 07:30 - 15:30, Standard...
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IT Service Desk Analyst
1 day ago
Dublin, Ireland Eolas Recruitment Full timeWe are seeking a dedicated Service Desk Analyst to provide exceptional technical support to a leading legal organization. This role involves troubleshooting, problem resolution, and delivering high-quality service in a dynamic, professional environment. The successful candidate will possess excellent communication skills, a customer-focused approach, and a...
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Service Desk Engineer
2 weeks ago
Dublin, Ireland UniJobs Full timeService Desk Engineer Unijobs on behalf of our public sector client have a requirement for a suitably skilled Service Desk Engineer to join their team. The duration of this post is 76 weeks initially with possible extensions thereafter. The role will be based onsite in Dublin 8. Working 35 hours per week, the successful candidate will be employed as an...
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Lead - Technical Help/Service Desk
2 weeks ago
Dublin, Ireland Arthur Cox LLP Full timeLead - Technical Help/Service Desk Application Deadline: 13 January 2025 Department: Information Technology Employment Type: Permanent - Full Time Location: 10 Earlsfort Terrace, Dublin 2, D02 T380 Reporting To: Head of IT Operations, Infrastructure and Security Description Known for a culture of innovation over our 100-year history, Arthur Cox are...
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Service Desk Administrator
1 day ago
Dublin, Ireland Sigmar Recruitment Full timeService Desk Administrator - 12-month contract About Your New Employer as Service Desk Administrator Join a dynamic and supportive team located in Ballymount. This organisation is committed to growth and development, offering an engaging work environment where your contributions are valued. They have been providing service to the HVAC, Electrical and...
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▷ Apply Now: Service Desk Administrator
4 days ago
South Dublin, Ireland Sigmar Recruitment Full timeService Desk Administrator – 12-Month Contract €35,000 - €38,000 South Dublin, Republic of Ireland Full-Time About the Role We are seeking a Service Desk Administrator to join a dynamic and supportive team based in Ballymount. With over 30 years of experience in the HVAC, Electrical, and Controls industry, this organisation is dedicated to providing...
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Dublin, Ireland Eolas Recruitment Full timeWe are seeking a dedicated Service Desk Analyst to provide exceptional technical support to a leading legal organization. This role involves troubleshooting, problem resolution, and delivering high-quality service in a dynamic, professional environment. The successful candidate will possess excellent communication skills, a customer-focused approach, and a...
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Dublin, Ireland Eason Full timeEason is an iconic Irish retail business and brand with a history and heritage dating back over 130 years. The Eason brand is one of the best known and most respected in Ireland and our vision is to Inspire and Engage Minds of all Ages. We are in a midst of digital transformation and seeking an IT Service Desk Support Agent in progressive IT Team in our...
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Apply in 3 Minutes: Service Desk Analyst
2 weeks ago
Dublin, Ireland Geneva Trading Full time**Service Desk Analyst**at Geneva Trading Dublin Ireland Office **Role:** Service Desk Analy st pivotal in delivering high-quality desktop support and ensuring exceptional customer satisfaction with systems and applications. This position involves troubleshooting PC and Mac software and hardware, supporting various end-user devices , including...
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South Dublin, Ireland Sigmar Recruitment Full timeService Desk Administrator - 12-month contract About Your New Employer as Service Desk Administrator Join a dynamic and supportive team located in Ballymount. This organisation is committed to growth and development, offering an engaging work environment where your contributions are valued. They have been providing service to the HVAC, Electrical and...
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Slot Desk Officer
2 weeks ago
Dublin, Ireland Ryanair Full timeDescription Ryanair are currently recruiting for a Slot Desk Officer to join Europe’s Largest Airline! Based in our Head Office in Airside Business Park in Swords, the successful candidate will work in our Operations Control Centre. This is an excellent opportunity to join Europe’s leading airline and to gain experience in a busy working...
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Front Desk Receptionist
3 days ago
Dublin, Ireland Cpl Resources Full timeAre you a people person with a passion for providing exceptional customer service? My client is looking for a friendly and organised individual to join their team as a Front Desk Receptionist. In this role, you will be the first point of contact for guests, ensuring a smooth and welcoming experience from start to finish. Key Responsibilities: Greet and...
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Hire Desk Controller
1 day ago
Dublin, Ireland Crane Hire Limited Full timeCrane Hire Limited Crane Hire Limited is Irelands leading provider of mobile telescopic cranes and associated services. We are recruiting an experienced and customer-focused Hire Desk Controller to manage the daily crane hire operations at our Dublin depot. Responsibilities Understand and ensure delivery of customer hire requirements Manage customer...
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IT Service Desk Support Agent/ Web Support
2 weeks ago
Dublin, Ireland Eason Full timeEason is an iconic Irish retail business and brand with a history and heritage dating back over 130 years. The Eason brand is one of the best known and most respected in Ireland and our vision is to Inspire and Engage Minds of all Ages. We are in a midst of digital transformation and seeking an IT Service Desk Support Agent in progressive IT Team in our...
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Front Desk Receptionist New
5 days ago
Dublin, Ireland CPL Full timeAre you a people person with a passion for providing exceptional customer service? My client is looking for a friendly and organised individual to join their team as a Front Desk Receptionist. In this role, you will be the first point of contact for guests, ensuring a smooth and welcoming experience from start to finish. Key Responsibilities: - Greet and...
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Global Deal Desk Manager
4 days ago
Dublin, Ireland Aiven Full timeWe’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka, Aiven for PostgreSQL, Aiven for Clickhouse, and Aiven for OpenSearch to help...
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▷ (Apply in 3 Minutes) Hire Desk Controller
4 days ago
Dublin, Ireland Crane Hire Limited Full timeCrane Hire Limited Crane Hire Limited is Irelands leading provider of mobile telescopic cranes and associated services. We are recruiting an experienced and customer-focused Hire Desk Controller to manage the daily crane hire operations at our Dublin depot. Responsibilities Understand and ensure delivery of customer hire requirements Manage customer...
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Help Desk Administrator
1 day ago
Dublin, Ireland MSS Recruitment Ltd Full timeAn excellent opportunity has arisen with our client based in Dublin 17 . The primary focus of the role is to support our clients customer portfolio. Duties To ensure the smooth running of their Helpdesk, working as part of our helpdesk support team. To answer calls and emails from clients and action responses to emergency callouts liaising with Burlington...
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Dublin, Ireland FRS Recruitment Full timeResponsibilities: Provide 1st and 2nd line support for Windows 10 and 11, Office365, and some Clinical Applications. Experience with ServiceNow, Active Directory, and Intune is necessary. Resolve complex technical issues for laptops, PCs, and mobile devices with accurate, timely troubleshooting and support. Deliver on-site technical support at hospital and...