Customer Service Representative

3 weeks ago

Galway, Ireland CPL Full time

Customer Service Representative – Galway – 17:00 to 01:00 Monday to Friday

We are looking for a motivated Customer Service Representative to join a growing team within the Network Marketing sector. As the first point of contact for both customers and brand partners, you will handle inquiries, address issues, and ensure a smooth and positive experience. Your responsibilities will include offering support on product information, order status, company policies, and compensation plans, all while maintaining a high level of professionalism and efficiency.

This position is based in Galway. You must be available for working hours which are 17:00 to 01:00 Monday to Friday. Hybrid options available.

KEY RESPONSIBILITIES

• Respond promptly to customer and brand partner inquiries through phone, email, and live chat.

• Resolve issues related to orders, products, refunds, commissions, and accounts.

• Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies, while ensuring customer satisfaction.

• Provide detailed information on company policies, promotions, and compensation structures.

• Stay updated on the company’s products, business model, and compliance protocols.

• Process refunds, exchanges, and adjustments in line with company guidelines.

• Record customer interactions accurately and escalate complex cases to the appropriate team.

• Assist brand partners with navigating back-office systems and understanding their earnings and orders.

• Represent the company in a knowledgeable, professional, and courteous manner.

• Collaborate with other departments to provide a seamless experience for customers.

• Adhere to company procedures and industry regulations to ensure compliance.

ADDITIONAL RESPONSIBILITIES

• Complete all required training and adhere to established policies and procedures.

• Carry out other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

• Native speaker of one or more languages.

• Proficiency in both spoken and written English.

• Strong communication skills.

• Excellent problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Exceptional telephone and customer service skills.

Please apply today if you are interested or contact [email protected] with an updated CV with any queries.

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