Contact Centre Agent
5 days ago
Contact Centre Agent- Head Office- Santry, Dublin 9. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Contact Centre Agent in our Head Office to work as part of our dynamic and fast-paced team, reporting into the Contact Centre Manager. As a Contact centre agent you will be working in an environment where the customer is at the centre of everything we do for both GoCar and Europcar brands. You will be responsible for providing a world class customer facing service at every stage of the rental process. Benefits: Competitive Salary Twenty two days annual leave Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Respond promptly to customer inquiries via phone, email, and chat, demonstrating empathy and professionalism while providing timely updates. Provide accurate information and assistance to customers regarding products, services, orders, and account inquiries. Collaborate with team members and other departments to ensure seamless customer service delivery. Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers. Meet or exceed performance targets including response times, resolution rates, and customer satisfaction metrics. Daily use of various in-house and external systems. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Undertaking ad-hoc duties. Your Skills: Customer Service focused candidates with previous experience in a Contact Centre environment Strong Sales skills Strong ability to meet targets Must be fluent in English - 2nd language advantageous but not essential Excellent communication skills - both written and verbal Excellent administrative skills Full working knowledge of MS Office Problem solving and numerical skills Strong ability to multitask in a busy environment Ability to highlight trends and issues 37.5 hour working week Monday to Sunday. Be a team player with the ability to work on your own initiative Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Sales teamwork customer service motors car rental. Benefits: Pension & healthcare.
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Contact Centre Agent
3 weeks ago
Dublin, Ireland Europcar Full timeContact Centre Agent- Head Office- Santry, Dublin 9. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Contact Centre Agent in our Head Office to work as part of our dynamic and fast-paced team, reporting into the Contact Centre Manager. As a Contact centre agent you will be working in an...
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HR Contact Centre Executive
4 weeks ago
Dublin, Ireland September Consulting Ltd Full timeOverview 2+ years as a HR Administrator / HR Executive, ideally in a shared services environment. What’s the opportunity? We all rely on our smart devices, but have you ever thought about what actually makes them smart? Our client is the world’s leading provider of tech hardware. They/'re at the top of their industry, creating the smart components...
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Customer Contact Agent
3 weeks ago
Dublin, Ireland Cornmarket Group Financial Services Ltd. Full timeWho We AreAt Cornmarket, we look after the financial wellbeing of public servants and their families.We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.Role PurposeWe are looking for a...
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Hr Contact Centre Executive
5 days ago
Dublin, Ireland September Consulting Ltd Full timeOverview2+ years as a HR Administrator / HR Executive, ideally in a shared services environment.What's the opportunity?We all rely on our smart devices, but have you ever thought about what actually makes them smart?Our client is the world's leading provider of tech hardware.They\'re at the top of their industry, creating thesmart componentsthat drive the...
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Hr Contact Centre Executive
4 weeks ago
Dublin, Ireland September Consulting Ltd Full timeOverview2+ years as a HR Administrator / HR Executive, ideally in a shared services environment.What's the opportunity?We all rely on our smart devices, but have you ever thought about what actually makes them smart?Our client is the world's leading provider of tech hardware.They\'re at the top of their industry, creating thesmart componentsthat drive the...
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Dublin, Ireland Field Management Ireland Full timeYour mission Role Overview We're seeking an experienced, resilient Senior Team Leader to assist in the running of the day-to-day o contact centre operation. You'll lead 2 Team Leaders and a Coach/Trainer, ensuring their teams deliver outstanding customer experiences, hit performance targets, and operate efficiently. The role demands agility in a fast-paced...
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CxA - Commission Agent - Dublin
2 weeks ago
Dublin, Ireland Navartis Full timeJob DescriptionThis is a great opportunity for an experienced CxA – Commissioning Agent to join a Design Consultancy who specialises in Design of Data Centres on a global basis.Our client is looking for a CxA – Commissioning Agent to join them on Design works for MEP packages in Dublin, Ireland.This company see their employees as their most important...
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Contact Centre Project Manager Dublin, Ireland
4 weeks ago
Dublin, Ireland Amach Full timeBuild the Future of Air Travel with Amach Join one of the world’s fastest-growing technical teams, where innovation meets impact. We take the time to understand your skills, ambitions, and what truly drives you—because your journey matters. Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK...
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Dublin, Ireland CPL Full timeThe Competition and Consumer Protection Commission (CCPC) is currently seeking a Consumer Contacts Executive at Executive Officer grade to join their Communications Division. Division Overview Our Communications Division promotes public awareness and understanding of the role of the CCPC. We empower consumers by providing information and education on...
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Sales Agent
2 weeks ago
Dublin, Ireland AA Ireland Automobile Association Insurance Full timeFull job description Join AA Ireland as a Sales Agent! We're looking for motivated and customer-focused individuals to join our dynamic Sales team in Dublin City Centre. This permanent, full-time, hybrid role comes with fully paid training, industry-leading commission potential, and career growth opportunities. If you have a passion for sales, strong...
