Market Specialist, Sub-Saharan Africa

Overview
Summary:

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta. The SEO (Specialized Enforcement Operations) team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO team is agile, bringing enforcement experience that can be deployed to shifting priorities and emergent situations, requiring local context, language, policy, community or functional expertise. You will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for Ethiopia, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data-driven team focused on protecting our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them.

Required Skills:

Market Specialist, Sub-Saharan Africa (Oromo & Amharic) Responsibilities:

Work as part of the Ethiopia team enforcing on crisis response within the region

Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Oromo content

Use a combination of Language and Ethiopia Market geopolitical knowledge, understanding language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region

Support scoping of scalable solutions to improve the support of our community of users in Ethiopia and in partnership with other regions

Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and text, offensive or derogatory language, and other objectionable material

Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required

Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process

Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools

Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts

Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with Cross-functional partners

This role may involve exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

Minimum Qualifications:

Fluency in Oromo and Amharic language and experience communicating with a variety of audiences and stakeholders from the Ethiopian market

1+ years of professional experience within an operations environment

Demonstrated understanding of social media platforms, particularly Facebook and Instagram

Can work with graphic and/or objectionable content

Experience working with ambiguity and developing new processes or solutions in response to changing circumstances

Demonstrated experience in project management, including planning, executing, and delivering projects on time, while coordinating immediate and cross-functional teams

Preferred Qualifications:

Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting

Industry: Internet

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