▷ (Urgent) Developer Support Specialist

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Summary
Provide accurate and timely technical information, advice, and assistance regarding the company's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals for new solutions to solve technical problems, and follow up on outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

Responsibilities

Continue education of industry, system, module, and product, and use that information to inform the client.

React to moderately complex client inquiries and conduct research to solve issues within established guidelines. Transfer knowledge for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Clarify impact with clients, validate through internal research, facilitate technical interactions, track issue status, validate corrective actions, and propose communication of the resolution to the client. Assigned as contact with the client to either resolve the client’s issue or propose definition of the client’s problem for subsequent action.

Participate in calls with technical, account management, vendors, and/or the client when necessary, and update issue tracking systems while keeping the client informed.

Begin to analyze and evaluate client-initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Perform maintenance on accounts. Verify system changes made and ensure the outcome is accurate.

Build client relationships through accurate and timely communication. Establish credibility through knowledge of systems and product functionality. Understand clients’ business needs and objectives and identify opportunities to promote new products and services.

Interpret basic technical client issues and project requests. Assist in determining root cause analysis and identifying technical changes needed. Translate for internal teams and stakeholders. Advocate for the client within Global Payments while striving to meet the needs of both parties.

Develop functional requirements and specifications to support client customization or system changes.

Minimum Qualifications

Bachelor's Degree

Relevant experience or equivalent training and experience

Typically minimum 2 years relevant experience

Preferred Qualifications

Typically minimum 4 years relevant experience

Experience in the credit card industry

Key Skills and Capabilities

Professional expertise and application of company policies and procedures to resolve a variety of issues.

Work on problems of moderate scope with analysis of situations or data, exercising judgment within defined procedures and practices to determine appropriate action. Build productive internal/external working relationships.

Receive general instructions on routine work, detailed instructions on new projects or assignments.

Problem solving: ability to solve problems using experience and good judgment.

Effective communication: demonstrated effective written and oral communication skills.

Technical aptitude: ability to understand and communicate technical changes in easy‑to‑understand business terms.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

Financial Services

IT Services

IT Consulting

Location: Dublin, County Dublin, Ireland

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