Front Office Supervisor

4 weeks ago

Dublin, Ireland Moxy Dublin Docklands Full time

Front Office Supervisor - Full Time Moxy Dublin Docklands by Marriott Location: East Wharf, East Wall, Dublin 3 Ready to lead the welcome with style and confidence? Moxy Dublin Docklands is preparing to open its doorsand were looking for a dynamic, guest-focused Front Office Supervisor to help us set the tone from day one. If you love creating memorable first impressions, thrive in a fast-paced environment, and know how to lead a team with flair, this is your moment. As part of our team, youll play a key role in shaping the guest experience and leading the front office crew to deliver Moxys signature vibefun, friendly, and full of personality. What Youll Do Supervise daily front office operations, including check-ins, check-outs, and guest services. Lead, train, and support the front office team to deliver exceptional service. Ensure smooth coordination between front office, housekeeping, and other departments. Handle guest inquiries, complaints, and special requests with professionalism and positivity. Monitor room availability, reservations, and billing accuracy. Step in to assist with front desk duties when needed. Keep the team informed, motivated, and aligned with daily goals. Health & Safety Responsibilities Ensure all team members follow health, safety, and hygiene procedures. Monitor safe use of equipment and report any issues promptly. Maintain a secure and welcoming environment for guests and staff. Customer Care Focus Lead by example in delivering friendly, helpful service that reflects the Moxy brand. Handle guest interactions with warmth, efficiency, and a can-do attitude. Ensure a smooth and enjoyable experience from arrival to departure. SOP Compliance & Review Ensure all front office tasks follow Standard Operating Procedures (SOPs). Support training and refreshers to keep the team up to date. Identify and implement improvements in efficiency and guest satisfaction. Brand Standards & Flexibility Uphold Marriott and Moxy brand standards in service, presentation, and guest interaction. Be flexible and hands-onsupporting other departments when needed. Embrace the dynamic nature of a pre-opening environment with energy and enthusiasm. Communication Maintain clear, respectful communication with the team and other departments. Provide feedback, updates, and performance insights to management. Participate in team briefings and contribute to a positive, collaborative culture. What You Bring Previous experience in a front office supervisory role or similar hospitality leadership position. Strong communication skills and a proactive, problem-solving mindset. Ability to lead, motivate, and train a diverse team. Good organizational skills and attention to detail. Flexible schedule, including availability for weekends and holidays. Positive energy and a passion for creating great guest experiences. Why Join Us? Be part of a fun, fast-paced, and stylish hotel brand. Competitive pay and employee perks through Marriotts global network. Great development and training opportunities. Work in a culture that celebrates individuality, teamwork, and creativity.

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