High Salary CS Coordinator, NPWT Team, UKI

1 day ago


Dublin, Ireland Solventum Full time

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: [...]/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description:  3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.  We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a CS Coordinator, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Up to 65- 70% of role activities will remain the Core CSR activities, such as: Professional support of our customers from the healthcare industry by phone, email and via an Online Ordering Portal (future state) Punctual and accurate processing of orders and inquiries, considering customer requirements and internal delivery deadlines (Cut-offs for therapy units and disposable sales) Tracking and control of delivery dates as well as clarification of outstanding deliveries Efficient and effective recording, escalation and resolution of complaints Close cooperation with operations, logistics, sales & finance with the aim of providing maximum customer service as a team; but also, to relieve the sales department of administrative activities Ensuring comprehensive customer information about the product portfolio, promotional activities and the corresponding service offering Customer orientation both within the department and the organization, as well as outside Continuous improvement attitude when it comes to process improvement within the daily work & processes as well as cross function processing Up to 35% of role activities, will support the Team Leader by fulfilling the following tasks: Document KPI fulfilment in the daily snapshot – for UK or/and IRL Rotation Plan: align with the Coordinator UK/IRL about Rotation Plan and distribution of staffing according to available agents & ensure Rotation Plan is fully updated as soon as needed (might be daily) coordinate with UK/IRL coordination that tasks & Channel are being prioritized and discuss & align with UK/IRL coordinator that (regular) slots for special tasks are scheduled & fulfilled, according to needs, flag to Team Lead any bottle necks & needs for a change Participate in NIR & Credit & Collection Meetings & take actions with you, support TL with operative details in country specific meetings where needed Follow-up and coordinate tasks in the team that should be fulfilled regularly (e.g. missing POs, 3PL rejected pick-up) Participate in MIA calls Coordinate with UK/IRL FS requirements & alignments between CS & FS (together with TL) Check that CS and Sales SharePoint are regularly updated & flag to Team Lead and need for change/opportunity for improvements align with Coordinator UK&IRL that goal of 6 CSRs trained on Ireland is facilitated & fulfilled Coordinate with Oracle SU training needs & training of process changes are being trained & signed off Check that all reports are available & working and flag to SU or TL, if not or issues Work location: Hybrid Eligible (Job Duties allow for some remote work but require travel to Dublin office in line with business needs) Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being   Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.  Diversity & Inclusion (*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation , age, civil status, disability, family status, or membership of the travelling community. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.



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