Immediate Start: Channel Account Manager

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Sector: Sales and Business Development
Role: Manager
Contract Type: Permanent
Hours: Full Time

Job Title: Customer Account Manager, Unilever Ireland (WL1C)

Job Description:
We are looking for a passionate and high-performing Customer Account Manager, to develop and accelerate Unilever's business in a designated customer(s) and Business Unit. Unilever's Business Units are Beauty & Personal Care, Home Care, Nutrition, and Ice Cream.

Job Purpose:
The Customer Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver Underlying Sales Growth, Market Share, and Profitability. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.

Key focus areas for this role are:

1. Serve your customer - You will lead the Customer/Unilever relationship within your categories and focus on delivering excellent customer experience.
2. Shopper first - You will grow categories through insight and exceed shopper expectations.
3. Drive digital - You will be able to talk Digital with confidence.
4. Better deal - The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy to drive the JBP forward.
5. Build the base - Through category-based selling improve space, distribution, range & POS for your business.

Responsibilities:

- Build strong and sustainable customer relationships.
- Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on their categories.
- Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms.
- Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing.
- Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer).
- Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored.
- Work closely with Trading Executives to ensure administrative aspects of promotions are completed.
- Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc.
- Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Execution Team.

Accountabilities:

- Manage the customer P&L for relevant categories and the overall level of customer investment.
- Manage in-month performance vs forecast, working closely with CBMs and Customer Operations.
- Manage accruals and pricing accurately and efficiently.
- Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation.
- P&L Management: Delivery of Turnover & Business Building Terms targets for specific category.
- S&OP Forecasting.
- Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer Business Planning, sales updates, in store tracking, price claim management etc).
- Delivery of required admin for the customer - pricing, rebates, NLF, promo proposals, trade terms, contracts.

ALL ABOUT YOU:

- Previous experience of performing a CAM role - minimum 2 years.
- Prior commercial experience and exposure to P&L.
- Proven history of working within a team environment.
- Shopper Marketing or Category Management experience is preferable.
- Data and digitally curious.

Company

Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts. The personal contribution you make means you feel good about what you do and proud that you have a career with a higher purpose. Be empowered to make a positive impact, by bringing your purpose into action.

Be a force for good. Unleash your curiosity and pioneering spirit to make our business win and grow. Use your confidence to challenge the status quo for the better, while you learn, grow and make a positive impact.

Diversity & Inclusion is one of the things that we want Unilever to be famous for.

This means making sure our business is fair, attracting and retaining the very best talent and helping them unlock their full potential.

Dove, Lipton, Ben & Jerry’s, Magnum, Lynx, Knorr, Surf. Our world-famous brands are totally different – and as people, so are we. Be surrounded by individually different but like-minded people who share your values, commitment and desire to start or pursue a career across different cultures and levels of seniority where you do good things every day. Bring your real self to work, here we combine our differences to achieve greater things.

Develop into your best self. Get inspired by leaders and peers and create life-shaping experiences for yourself. Unilever offers an inspirational working environment where you will be mentored and nurtured by bright minds and purpose-led leaders. Use your skills and knowledge, and the tools we provide you to experience all that Unilever can offer across brands and around the world. You have the ability to craft a flexible – and global – career.

Our policies & flexible working

At Unilever, we have a range of market-leading, family-friendly and flexible working policies, which enable our employees to balance their day-to-day responsibilities.

These policies and practices include:

- Agile working, which gives employees the possibility to work remotely and flex their own hours, whilst ensuring business needs are met.
- Flexible working arrangements including, but not limited to, part-time and job share opportunities.
- Enhanced leave policies - all employees taking maternity or shared parental leave have up to 16 weeks’ paid leave and some eligible employees can have up to 39 weeks’ paid leave. In addition, our Maternity & Paternity Services portal provides online resources to support employees at all stages of parenthood, as well as tailored guidance for line managers.
- Practical support including, nursery benefits and back-up care for parents and carers.
- A constant focus on wellbeing for employees, including regular health checks, mental health support and our Employee Assistance Programme.

We have a strong culture of mentoring, training and learning across the organisation, with a range of resources and initiatives available:

- Mentoring and coaching
- Leadership and general business skills training, including unconscious bias
- Learning for all, via access to internal and external resources
- Workshops which support personal and team development.

Our ambition: unlocking talent through disability inclusion

The World Health Organization estimates that there are one billion people in the world currently living with a disability. That’s about 15% of the global population, or 1 in 7 of us. And the statistics suggest that people living with disabilities are among the most marginalised populations in the world in terms of employment and educational opportunity.

Removing the barriers facing people living with disability is a priority for our business. It isn’t just the right thing to do – we believe that creating equality of opportunity will unlock a huge pool of talent. It also gets to the heart of the ambition to ‘leave no one behind’ – and could contribute to the five Sustainable Development Goals which explicitly reference disability and to the wider sustainable development agenda.

In 2018, we set ourselves global commitments to achieve by 2025:

- to be the number one employer of choice for people with disabilities, and
- to increase the number of employees with disabilities to 5% of our total workforce.

These are ambitious targets. They involve transforming the way we recruit and train our people. And they mean adapting both the way we work and our workplaces, so that we can support people with disabilities to reach their full potential.

"We cannot be an inclusive organisation unless we ensure that we have created the conditions and the culture for people with a disability to thrive."

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