Customer Support Advisor, Italian Language

Overview Customer Support Advisor, Italian Language — Join to apply for the Customer Support Advisor, Italian Language role at Squarespace.
This remote role reports to a Customer Support Team Lead. You must have both spoken and written fluency in English and Italian. Our team runs 24/7 with about 400 people between New York, Dublin, Australia and a remote workforce. Customer Support Advisors are working with our customers every day to ensure that they are achieving success with our products. In this role, you will use your product knowledge and support experience to create customer experiences that not only resolve customer issues, but advocate for our brand.
Responsibilities Answer customers/' queries concurrently in live chat and respond to customer submitted email requests.
Queue-based, typing work will account for approximately 90% of the role.
Live Chat is our primary channel of support in this role.
Guide customers through the process of getting started which includes website setup, adding site content and design options.
Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
Learn about new product features and improvements related to the Squarespace platform.
Identify isolated customer experiences and escalate important issues.
Qualifications Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
Spoken and Written fluency in Italian and English
Expertise with written communication and the ability to spot spelling and grammar errors
Proficiency with decoding conversations, identifying the cause, and aligning on end goals
Capability of prioritizing competing requests
Familiarity with the Squarespace platform
Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
Benefits Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
Life and Income Protection
Fertility and adoption benefits
Headspace mindfulness app subscription
Global Employee Assistance Program
Pension benefits with employer match
Flexible paid time off
26 weeks paid maternity leave & 12 weeks paid paternity leave
2 weeks paid family care leave
Education reimbursement
Employee donation match to community organizations
8 Global Employee Resource Groups (ERGs)
Free lunch and snacks
Close proximity to cultural landmarks such as Dublin Castle and St. Patrick/'s Cathedral
About Squarespace Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.
Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. We embrace diversity and strive for the same in our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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