▷ [15h Left] Client Care Coordinator - South Dublin

Overview Client Care Coordinator
Location: Dun Laoghaire
Job Type: Full-time, Permanent
Salary: €35,000-€40,000 (depending on experience)
Join a Team That Truly Makes a Difference
At Heritage Homecare, we believe that excellent care starts with a strong, professional team behind the scenes. Are you highly organised, a strong communicator, and looking to make a meaningful impact? We/'re recruiting a Client Care Coordinator to join our busy scheduling team in Dunlaoghaire. This is a great opportunity to contribute to a growing company committed to providing high-quality homecare to older adults across South Dublin.
About Us Established in 2014, Heritage Homecare is a Nurse managed Homecare Company providing services to the Elderly in South Dublin. We are a trusted HSE approved provider with a growing private client base and established offices in both Dun Laoghaire and Sandyford.
As part of the Virtue Integrated Care Group , we offer a stable, supportive, and values-driven work environment where our people are our priority.
What You/'ll Be Doing As a Client Care Coordinator , you will be responsible for scheduling carer visits and ensuring that client care plans are delivered smoothly and efficiently. Working as part of the scheduling team, you/'ll match carers to clients, manage daily rotas, handle last-minute changes, and provide administrative support to keep everything running on track.
Coordinating daily and weekly rotas for carers in the community
Matching carers with clients based on suitability, location, and availability
Managing changes to schedules due to sick leave, holidays, or emergencies
Building strong working relationships with carers to support consistent rosters
Using specialist rostering software to plan resources effectively
Communicating with clients and families to manage expectations and resolve queries
Monitoring carer visits using the Carer App and updating as needed
Working with Care and Quality Managers to align client and carer needs
Participating in team meetings and contributing to wider office operations
Occasionally participating in the back-up on-call rota after training
Why Join Heritage? Competitive salary: €35,000-€40,000 depending on experience paid twice monthly.
Monday to Friday, 9:00 am - 5:00 pm schedule (no overtime or unsocial hours)
22 days paid annual leave
One remote working day per week (following a probationary period; terms apply)
Free on-site parking
Employee Assistance Programme
Bike to work Scheme
Comprehensive induction and ongoing support
Funding for relevant professional development
Career advancement opportunities within the Virtue Integrated Care Group
Supportive, collaborative, and mission-driven team culture
Skills And Experience We/'re looking for someone who is highly organised, calm under pressure, and genuinely enjoys supporting others. You/'ll thrive in a fast-paced, service-focused environment and enjoy working as part of a collaborative team.
Essential:
Minimum of 3 years/' professional experience
At least 1 year in a busy office environment
6-12 months/' experience in scheduling or rostering (ideally in homecare or a similar setting)
Excellent spoken and written English
Strong telephone and interpersonal communication skills
Confident using IT systems, with the ability to learn new tools quickly
A proactive and practical approach to problem-solving and decision-making
Desirable:
Experience in homecare, healthcare, or community care sectors
Understanding of client/carer matching and the importance of continuity of care
A positive, resilient attitude and a solutions-focused mindset

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