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Urgent Search Search Operations
4 weeks ago
Overview Search Operations - Quality Assurance - German Speaking
Role involves supporting content safety by analyzing user searches and helping optimize search strategy to ensure a positive and safe user experience. The position may interact with content across images, video, and text related to everyday life, including sensitive material.
Responsibilities Conduct quality inspection of various data sets and projects to ensure alignment with project requirements and maintain timely delivery of QA cases.
Demonstrate sound judgment in resolving ambiguous cases, provide timely feedback, identify risks, and suggest improvements.
Prioritize quality, safety, and integrity of content; monitor progress and contribute to product and process optimization iterations.
Collaborate with stakeholders to optimize policies and standard operating procedures (SOPs); support training and clarification processes to ensure accurate understanding and data delivery.
Facilitate calibration meetings during appeal processes, analyze cases, and propose solutions to enhance team performance and accuracy toward project targets.
Provide data delivery for project metrics, including data analysis, root cause analysis (RCA), and action plans during project performance reviews and business reviews.
Undertake additional related responsibilities as required, including policy localization, training support, data inspection, and strategy evaluation.
Qualifications Minimum Qualifications
Fluent in German is required; English language proficiency is also required as the working language.
Knowledge of search engines and familiarity with social media platforms.
Flexibility to work on projects outside core expertise and manage multiple projects concurrently.
Ability to work on variable shift patterns, including weekends, evenings, and nights, with availability for five out of seven days per week.
Willingness to work with sensitive and potentially disturbing content.
Preferred Qualifications
QA, moderation, AI annotation experience or equivalent; market knowledge and understanding of local culture and internet usage habits.
Familiarity with online shopping-related businesses and search trends.
Strong analytical skills, data analytics, problem-solving, adaptability, and attention to detail.
Proficiency with common productivity software (e.g., Office Suite, Google Workspace).
Ability to collaborate effectively with cross-functional teams across multiple locations and time zones.
About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with additional offices worldwide.
Why Join Us We strive to inspire creativity and bring joy by building an innovative product and supporting diverse teams. We value curiosity, humility, impact, resilience, and a day-one mindset as we grow.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We aim to reflect the communities we reach and celebrate diverse voices.
Trust & Safety Keeping the platform safe can be demanding; we provide comprehensive programs to promote and support physical and mental wellbeing throughout each employee’s journey. We work collaboratively to ensure a person-centered, innovative approach.
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