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Corporate IT ヘルプデスクアソシエイト, Japan IT Servicedesk
3 hours ago
Corporate IT ヘルプデスクアソシエイト, Japan IT Servicedesk
[...]。
職務内容
ITサポートチームに所属し、アマゾングループ社員へのITサポート提供業務を行います。
身につくスキル:
・[...]。
・自分が学んだことを積極的にほかのエンジニアと共有する文化があるため、多様な技術領域の知識がつきます。
・分からないことがあれば、いつでも質問し合うことが当たり前の風土があり、社内のエキスパートから知見を吸収し業務に活かせます。
・eラーニングツール、社内動画共有サイトを利用し、常に自分のスキルアップを図ることができます。
通常業務内容:
・社員向けPC(Windows、Mac)、デスクトップ・アプリケーションのセットアップ、及びサポート
・世界中のアマゾングループ社員へのITサポート
・チャット・電話・メール・Ticketing System経由でのお問合せへのタイムリーな対応
・問題解決のためのトラブルシューティングや動作テスト
・マニュアル等書類作成
勤務時間:
8:00-22:00の中で1日8時間実働のシフト制
※シフトパターン:8:00~17:00、9:00-18:00、10:00-19:00、13:00-22:00
※シフトは1週間毎で固定となります
休日:土日休み※祝日勤務あり(勤務時間は、8:00~17:00、13:00-22:00)
最低要件:
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- ネイティブレベルの日本語力 · コンピューター
- サイエンス、またはIT関連分野での経験
- 2年から5年の社内IT、若しくはIT技術サポート業務の経験
- Microsoft Windows 10のサポート経験と知識
- Mac OS ユーザーレベルの知識
- 技術系・非技術系、いずれのユーザに対しても明確・簡潔に説明ができる能力
- 規定のSOPに基づいた対応品質を保ちながら、マルチタスクを行える能力
- 情報収集による問題解決能力
- TOEIC 600点以上、もしくはそれと同等の実務経験がある方
- 自宅で業務できるネットワーク環境を確保できる方
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- コンピューター・サイエンス、またはIT関連分野での学士取得
- Microsoft社のMCSE, MCITP関連トレーニングの受講実績、または認定資格保有
- ビジネスレベルの中国語力
- Cisco IOSの経験、またはCisco認定資格保有
- スクリプト、プログラミング、SQLの使用経験
- サーバー(Windows、Linux)アドミニストレーション経験
- ITIL/ITSM
Amazon [...]。
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
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