ASU Case Manager
3 weeks ago
My Dublin City Centre based client is recruiting for a ASU Case Manager on a contract basis. This role will be 2 days onsite. Job Responsibilities Proactively manage an assigned portfolio of mortgage arrears cases, ensuring steps are taken to progress appropriate resolutions for customers in line with relevant industry codes and regulations. Perform general loan administration, including handling inbound and outbound arrears calls. Accurately record information on systems of record and trackers. Efficiently and professionally handle all communication (telephone or written correspondence) from customers and third parties. Complete all assigned tasks in compliance with policies, procedures, and regulatory codes, ensuring adherence to SLA/KPI deadlines. Consistently demonstrate a customer-centric approach by resolving customer queries promptly and effectively. Treat all customers fairly and consistently during daily activities, including credit proposals and resolutions. Exhibit accountability and a positive attitude when managing case portfolios and assisting senior management with ad-hoc queries. Collaborate with all business areas to support team/department needs and achieve strategic outcomes. Actively participate in and contribute to weekly/monthly team meetings. Record incidents immediately upon detecting errors and engage with relevant risk personnel for resolution. Take ownership of errors and complaints, ensuring the customer experience is managed to a successful resolution. Experience Required Previous experience in financial services, particularly in phone-based collections or mortgage arrears support. Portfolio management or relationship management experience. Relevant Industry codes Familiarity with the Code of Conduct on Mortgage Arrears (CCMA) and Consumer Protection Code (CPC). Capable of performing effectively in a fast-paced, complex, and deadline-driven environment. Excellent teamwork skills, working collaboratively to achieve goals and objectives. Proficient in credit analysis, underwriting, and debt resolution. Strong prioritization and time management skills. Essential and Desirable Skills Previous experience in financial services, particularly in phone-based collections or mortgage arrears support. Portfolio management or relationship management experience. Relevant Industry codes Educational Requirements QFA or APA (Loans) certification as a minimum. Working Hours & Benefits 2 days onsite / 3 days from home. HOW TO APPLY: To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail. SIMILAR ROLES OPEN: As a specialized recruitment agency, we also have several other permanent and contract roles available. Visit our website for more information or explore additional opportunities. Skills: ASU Case Manager Resolution Mortgages Financial Services SLA KPI
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ASU Case Manager
2 weeks ago
Dublin, Ireland Eolas Recruitment Full timeMy Dublin City Centre based client is recruiting for a ASU Case Manager on a contract basis. This role will be 2 days onsite. Job Responsibilities Proactively manage an assigned portfolio of mortgage arrears cases, ensuring steps are taken to progress appropriate resolutions for customers in line with relevant industry codes and regulations. Perform general...
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Case Management Professional
3 days ago
Dublin, Dublin City, Ireland Eolas Recruitment Full timeKey ResponsibilitiesAs a highly skilled ASU Case Manager, you will be responsible for:Proactively managing an assigned portfolio of mortgage arrears cases;Progressing appropriate resolutions for customers in line with relevant industry codes and regulations;Performing general loan administration tasks, including handling inbound and outbound arrears...
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Financial Services Portfolio Manager
3 days ago
Dublin, Dublin City, Ireland Eolas Recruitment Full timeJob DescriptionAs a highly skilled ASU Case Manager, you will be responsible for proactively managing an assigned portfolio of mortgage arrears cases. Your key objective will be to progress appropriate resolutions for customers in line with relevant industry codes and regulations.The ideal candidate will have previous experience in financial services,...
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Mortgage Arrears Resolution Specialist
3 days ago
Dublin, Dublin City, Ireland Eolas Recruitment Full timeAbout the RoleWe are seeking a highly skilled ASU Case Manager to join our team on a contract basis. As a key member of our team, you will be responsible for managing an assigned portfolio of mortgage arrears cases.Your key objectives will be to:Progress appropriate resolutions for customers in line with relevant industry codes and regulations;Perform...
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Loan Administration Coordinator
3 days ago
Dublin, Dublin City, Ireland Eolas Recruitment Full timeAbout the TeamWe are a specialized recruitment agency working with various clients across the financial services sector. Our team is passionate about finding the right candidates for each role and providing excellent service to our clients.We are currently seeking a highly skilled ASU Case Manager to join our team on a contract basis. As a key member of our...
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Case Management Professional
1 day ago
Dublin, Dublin City, Ireland SPEEDECK Full timeRole OverviewAs a Case Management Professional, you will be responsible for providing critical support to adult men, women, and families experiencing homelessness at our Bentley House residential service. You will implement the case management system and engage in one-to-one work with allocated case loads, building professional relationships with service...
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Site Management Specialist
2 days ago
Dublin, Dublin City, Ireland Forthright Case Management Llc Full timeAbout Forthright Case Management LlcForthright Case Management Llc is a reputable organization dedicated to delivering exceptional results in construction project management. Our team is comprised of experienced professionals who share a passion for excellence and customer satisfaction.BenefitsWe offer a range of benefits to our employees, including:A...
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Care and Case Management Specialist
4 days ago
Dublin, Dublin City, Ireland Dubsimon Full timeCare and Case Management ServicesThis role involves delivering high-quality care and case management services to individuals experiencing homelessness and other forms of vulnerability.The successful candidate will work as part of a dedicated team to deliver a range of services, including prevention, addiction treatment, emergency response, and targeted...
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Case Officer
3 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are delighted to announce that our client the Charities Regulator are currently recruiting for a Case Officer (Executive Officer). Role profile: Case officers make a valuable contribution to the work of the Charities Regulator.The role of Case Officer in the Registration Unit is a key position in the Charities Regulator, engaging with applicants,...
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Homelessness Case Manager
2 days ago
Dublin, Dublin City, Ireland CPL Full timeAbout the RoleThe purpose of this position is to undertake individual work with families and customers who face chronic exclusion due to complex and overlapping needs, utilizing an Intensive Care and Case Management Model.To work collaboratively within an intensive family therapeutic support model, assessing needs, advocating on behalf, providing support,...
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Project Delivery Manager
2 days ago
Dublin, Dublin City, Ireland Forthright Case Management Llc Full timeWhat We're Looking ForForthright Case Management Llc is seeking a motivated and experienced Construction Project Coordinator to join our team. If you possess the skills, knowledge, and attitude required to excel in this role, we encourage you to apply.Key Skills and Qualifications:An in-depth understanding of construction project management...
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Case Officer
3 weeks ago
Dublin, Dublin City, Ireland CPL Full timeWe are delighted to announce that our client the Charites Regulator are currently recruiting for a Case Officer (Executive Officer).Role profile:Case officers make a valuable contribution to the work of the Charities Regulator. The role of Case Officer in the Registration Unit is a key position in the Charities Regulator, engaging with applicants, charities,...
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High-Value Case Manager
3 days ago
Dublin, Dublin City, Ireland Robert Walters Ireland Full timeComplex Case ManagementWe are seeking an experienced Commercial Litigation Solicitor to join our team. As a member of our disputes practice, you will have the opportunity to work on complex, high-value cases across diverse industries, developing your skills and expertise in this area.In this role, you will be responsible for handling high-profile litigation...
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Financial Services Case Manager
1 day ago
Dublin, Dublin City, Ireland Eolas Recruitment Full timeJob SummaryEolas Recruitment is recruiting for a Mortgage Resolution Specialist to join our team. The successful candidate will be responsible for managing a portfolio of mortgage arrears cases, working closely with customers and internal stakeholders to achieve timely resolutions. This role requires strong communication and organizational skills, as well as...
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Dublin, Dublin City, Ireland Fk International - Financial Search And Selection Full timeJob SummaryFk International - Financial Search and Selection is seeking a highly skilled Litigation Case Manager to join its in-house law firm. In this role, you will support Solicitors in Personal Injury Defence Litigation, managing injury claims and coordinating case strategy.Key TasksManaging injury claims across all court jurisdictions, creating case...
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Case Manager, Visiting Tenancy Sustainment
1 week ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCpl Healthcare in partnership with our client, a non-profit organisation based in Dublin, Ireland, provides services for people who are homeless and those at risk of homelessness in Ireland.The purpose of this role is to provide visiting support to households, enabling a sustainable exit from homelessness and helping them settle into their homes and...
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Case Manager, Housing First
4 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCpl Healthcare in partnership with our client, a non-profit organisation based in Dublin, Ireland, provides services for people who are homeless and people at risk of homelessness in Ireland.The purpose of this role is to work as a part of the Housing First Case Management Service to deliver a 'Housing First' approach to individuals experiencing long-term...
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Case Manager, Housing First
1 week ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCpl Healthcare in partnership with our client, a non-profit organisation based in Dublin, Ireland, provides services for people who are homeless and people at risk of homelessness in Ireland.The purpose of this role is to work as a part of the Housing First Case Management Service to deliver a 'Housing First' approach to individuals experiencing long-term...
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Compulsory Purchase Order Case Manager
7 days ago
County Dublin, Ireland Mace Full timeAt Mace, our purpose is to redefine the boundaries of ambition.We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe.To learn more about our purpose, culture, and priorities, visit our Within our consult business, we harness our unique combination of leading-edge...
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Pension Case Manager, Dublin
4 weeks ago
Dublin, Ireland TN Ireland Full timeWorking style: Hybrid 50% home/office basedRoyal London is seeking applications for a Pension’s Case Manager whose purpose is to develop broker relationships and deliver excellent service which promotes Royal London as the provider of choice for pension products.About the roleDevelop broker relationships by providing excellent service which promotes Royal...