Customer Service Technical Agent

24 hours ago


Dublin, Ireland Cpl Healthcare Full time

We are currently recruiting fluent Danishspeakers to work in Technical Support.

This role is an entry-level position as a Customer Support Technical Agent working with DanishBusiness to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking to develop transferable skills incustomer service, IT troubleshooting, problem determination, teamwork, and quality control.

The ideal candidate has a healthy interest in technology and enjoys solving problems, is customer-focused, enthusiastic and motivated to take charge of both customer satisfaction and query resolution

Day-to-day duties:

- Answer incoming contacts via phone, mail and ticket system promptly and professionally
- Resolve B2B customer queries using the relevant tools and systems
- Work to achieve individual and team-specific goals
- Assist with mentoring new hires

Essential Competencies:

- Interested in working with IT
- Good customer service and communication skills
- Fluency in English and Danish
- Friendly and outgoing manner

Salary and benefits:

- 32.000 Euro salary + 25 percent uplift on Evening/Weekend hours
- Bonus
- Fully remote
- Full training provided
- Career progression
- Casual social atmosphere

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