Presales Support Specialist

Overview
About the role: We are looking for our next Presales Support Specialist, a master communicator with the ability to bring our clients’ unique learning needs alive in a test environment. Active listening and creativity are your superpowers and you’re known for delivering results, inspiring optimism and loving what you do

You will be working with our Sales and Account Executives and taking the driver’s seat in assisting prospective clients to make their hopes and dreams come to fruition, putting their thoughts to paper and presenting a demo that suits their system needs. You will be able to assist clients with any technical questions they may have. Your eagerness, expertise, and interest will allow you to keep your prospects engaged and let you work with the Sales Executive to ensure that the prospect/'s journey is second to none.

What you’ll do

Attend and perform Technical On-line Demonstrations for potential clients.

Create and customize trial portals to help demonstrate the importance and use of the LMS.

Build out use cases for prospects and solve any integration questions that they would have.

Troubleshoot any issues that a prospect encounters in the LMS.

Respond to technical questionnaires and/or functionality questionnaires.

Assist the proposals team in responding to RFIs by answering any use case or technical questions a prospect might have.

Attend on-site demos with Account and Sales Executives.

What you’ll bring

Innovative mindset with the ability to think critically and solve complex problems in an Enterprise environment.

Results-oriented drive with a strong track record of managing multiple priorities and large-scale timelines, particularly in Enterprise-level projects or clients.

Strong interpersonal, communication, and influencing skills, with the ability to navigate and build relationships across Enterprise stakeholders.

Completion of a post-secondary degree or certification, ideally aligned with business, technology, or a related field applicable to Enterprise solutions.

Additional preferred qualifications

A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations.

Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures.

Technologies we use

AbsorbLMS, Salesforce, SharePoint, Confluence, Zoom

What we offer

Fully remote-first work with flexible work arrangements

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

New Hire Equipment Allowance and monthly Flex Allowance to support your success

Endless opportunity for career growth and internal mobility

Employee driven DE&I programs

Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values

We achieve exceptional results by genuinely caring about each other and the work we do

We’re united, and we grow through our commitment to elevating continual learning

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries: E-learning

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