IT Support level 2- 3 New

2 weeks ago

Dublin, Ireland CPL Full time

IT Support level 2- 3

Dún Laoghaire

Immediate Start

€51,718 per annum Grade 5

This is a senior-level technical role responsible for the support, maintenance, and ongoing improvement of ICT infrastructure and services across the organisation. The role involves providing second and third-level support for both clinical and non-clinical systems, overseeing installations and configurations, and ensuring systems remain secure, efficient, and aligned with best practices.

The ideal candidate will have a strong technical background, be self-motivated, demonstrate leadership and communication skills, and be able to work effectively both independently and as part of a team.

Key Responsibilities

- Provide senior-level support and troubleshooting for core ICT systems
- Manage installation, configuration, and maintenance of hardware and software
- Act as technical lead on major application and system implementations
- Build and configure new servers and environments
- Support and maintain cybersecurity tools and protocols
- Collaborate with third-party vendors to manage system integrations and service delivery
- Ensure documentation and compliance with relevant ICT standards and policies
- Assist in ICT project planning and delivery
- Provide input into IT strategy and service improvement initiatives

Essential Experience

- In-depth knowledge of Cisco ASA firewalls
- Experience leading major application installations
- Strong background in Microsoft Server infrastructure
- Experience in ICT project management
- Familiarity with cybersecurity tools and processes
- Comfortable working with third-party service providers
- Working knowledge of wireless infrastructure, SAN (Storage Area Network), and Fibre Channel

Desirable Experience

- Experience with VMware vCenter/vSphere in high-availability environments
- Familiarity with LAN networking devices and associated systems
- Experience with Veeam Enterprise Backup solutions
- SAN network topology and management experience
- Microsoft or Cisco certifications
- Previous experience in a healthcare, education, or regulated sector is a plus

Qualifications & Requirements

- Honours degree or postgraduate qualification in Computing / IT
- Minimum 3 years' experience in a similar ICT support or infrastructure role
- Strong knowledge of:

- LAN/WAN/VLAN topologies

- TCP/IP

- Active Directory

- Virtualisation technologies (e.g., VMware)

- Windows Server

- Veeam backup solutions

- MCP, CCNA or CCNP certification required
- Excellent interpersonal, communication, and organisational skills
- Ability to work independently and collaboratively
- A strong commitment to customer service and continuous improvement

Key Competencies & Skills

- Excellent communication and presentation skills
- Strong focus on customer service and support
- Analytical thinking and problem-solving abilities
- Proven initiative and a proactive approach to work
- Effective time management and ability to prioritise tasks
- High level of motivation and ability to work under minimal supervision
- Adaptable and flexible approach to working in a dynamic environment

Other Information

This job description is intended to give a broad overview of the key responsibilities and expectations of the role. The post holder may be required to perform other related duties as necessary and contribute to the ongoing development of the role and wider ICT services.

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