Privacy Specialist- Italian Speaking

Job Title: Privacy Specialist

Reporting to: Team Leader

Work type: Full time Permanent Role

Location: Eastpoint Business Park, Block R, East Point, Dublin, Ireland DO3 K7W7

Overall Job Purpose: The Privacy Specialist is responsible for enforcing the policies for our clients’ products by analyzing requests under European Law Legislations from lawyers and private individuals, reviewing and processing privacy requests. You will also handle users’ privacy requests for different workflows, following the client’s guidelines so you can make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast‑paced, dynamic environment.

Duties & Responsibilities

Review and process incoming privacy requests through online tools; evaluate the validity of each request in line with our client’s policies.

Continually educate yourself about changes to policies and protocols with the support of our Training and Quality Departments.

Work closely with our clients’ policy specialists to address cases and regulatory inquiries using the client’s response framework.

Maintain a high level of quality in each case that you review.

Achieve weekly productivity deliverables as part of daily workflow.

Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness.

Develop skills in a number of different areas including data, tools and quality assessment.

You may be required from time to time to support different workflows/products/markets depending on business need.

While you will primarily support the market and workflow you have been hired for, you will also be required to support the English market and, as needed, other markets and workflows using the Translation Tool due to business change or volume fluctuations.

Required Qualifications & Experience

Fluency in written and spoken Italian and English is essential.

Motivated by working in an environment that requires strong attention to detail.

Excellent communication skills both verbal and written.

Demonstrates ability to exercise impeccable judgment.

Comfortable with reviewing internet content that may be deemed inappropriate and/or contains explicit material.

Ability to work in a fast‑paced environment with complex requests.

Ability to be flexible and adaptable to meet changing business needs.

Good computer literacy with the ability to quickly learn new tools.

A/B.S. degree, masters or equivalent professional experience in online operations, privacy or legal support role desirable.

High school level education is essential.

Competencies

Understanding the Role

Solution & Results Oriented

Initiative

Collaboration & Teamwork

Attention to Detail

Organisation & Planning

Resilience & Adaptability

Organizational Commitment

Values we look for you to have

Process Excellence – Doing things well means something to you and you will always strive to improve on your work.

Collaboration – You enjoy working with others and you like working as a team player.

Communication – You can speak and write clearly and in a confident manner.

Emotional Intelligence – You possess the ability to be emotionally intelligent, meaning you can empathise, be kind and get along with others.

Open‑Mindedness – You can be open to different ways of thinking and new ideas.

Critical Thinking – You can think logically when making decisions.

Solution Orientation – You have a forward‑thinking mindset focused on resolving challenges.

Entrepreneurship – Taking ownership, not being afraid to take on new tasks, develop and have a self‑driven mindset.

Equal Opportunity Statement
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

What You Get From Us
We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles. 96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business.

Perks at Work – Savings Discounts / Free Online Classes

Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice

Critical Illness – up to £10,000

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards – For the best of the best

Refer‑A‑Friend earns up to £1,200 for you

Monthly Wellbeing Webinars

Dedicated Employee Experience Progress – Here to support TP journey

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