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Support Officer

4 weeks ago

Dublin, Ireland CPL Full time

My client who is responsible for support services and based in Dublin 24 is seeking a senior administrator with team lead experience for immediate start to join their team. This role will have a contract till the end of December with review for extension and will be fully based on site with no option to work from home

The successful candidate will be responsible for but not limited to

· Providing excellent levels of customer service

· Look after customer queries logged through ticket handling system within SLA agreements

· Provide, update and evaluate ongoing processes and procedures

· Review and analyse information from our clients’ customers

· Provide and complete reports

· Process applications forms

· Processing orders for supplies

· Provide general financial information such as Payment updates

· Response to queries by both phone ad email

· Other ad hoc general administration and customer service task

The successful candidate will be required to have

· At least 2 years’ experience within team lead, supervisor position

· At least 2 year experience within administration or finance

· Proficient in MS Office