Customer Support Specialist Dublin, IR

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer‑first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five‑star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list and Forbes Best Startup Employers 2022 List.

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. We combine the efficiency of a help desk with the familiarity of email so teams can centralize messages, route them to the right person, and unlock visibility and insights across all of their customer operations.

We’re looking for a Customer Support Specialist to play an essential role in creating the customer experience for our EMEA customers. You’ll be the voice of Front, handling all types of customer inquiries with empathy and precision, and partnering with Product and Engineering to make the product better.

What will you be doing?

- Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours

- Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed

- Become an expert on Front’s product, features, and common workflows

- Debug and test product features, file clear bug reports, and collaborate with Product and Engineering

- Identify recurring customer challenges and propose improvements to macros, help center content, and processes

What skills & experience do you need?

- Highly motivated self‑starter who enjoys being in the queue and “crushing” volume without sacrificing quality

- 2+ years of proven customer service experience, ideally in SaaS or tech startups

- Tech savvy and hungry to keep learning; able to explain complex issues simply

- Excellent written and verbal communication in English; French is a bonus

- Ability to identify customer needs and implement solutions; experience with Front is a plus

- Comfortable working EMEA hours and participating in periodic on‑call rotations

This is a fully remote role based out of Ireland - eligible only for the candidates based and with the full‑time working permit.

What we offer:

- Competitive salary

- Equity (we are post‑series D & backed by some of the best VCs in the US)

- Fully covered private health insurance

- Paid parental leave

- Generous paid time off

- Full remote role based out of Ireland

- Mental health support with Workplace Options

- Family planning support with Maven

- 75 Euro per month Lifestyle Stipend to spend on fitness and other activities

- Winter Break - Our offices are closed from Christmas to New Year's Day

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice.

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