Director, Workforce Managment

Director, Workforce Management

Job Summary:

The Director of Workforce Management is a strategic leadership role responsible for overseeing and optimizing the allocation, utilization, and development of human resources within the organization. This position involves collaborating with various departments to align workforce planning with business objectives, ensuring efficient staffing levels, implementing workforce analytics, and enhancing employee engagement and productivity. This position will report directly to the Director, Global Support.

Job Description:

WHO WE ARE
Are you passionate about marketing, technology and helping businesses connect with the right people at the right time? ClickDimensions exists to make revenue technology simple, affordable and accessible so every company can drive growth through better customer engagement. We believe that growth creates opportunity for the individuals, companies and communities we serve.

WHAT WE ARE LOOKING FOR
The Director of Workforce Management is responsible for overseeing and optimizing the allocation, utilization, and development of human resources within the organization. This position involves collaborating with various departments to align workforce planning with business objectives, ensuring efficient staffing levels, implementing workforce analytics, and enhancing employee engagement and productivity. This position will report directly to the Director, Global Support.

YOUR DAY TO DAY

1. Strategic Workforce Planning:

1. Develop and execute workforce strategies aligned with organizational goals and objectives.

2. Analyze current and future workforce needs based on business forecasts, market trends, and operational requirements.

3. Identify talent gaps and implement plans to address them through recruitment, training, retention, or restructuring.

2. Workforce Analytics and Reporting:

1. Establish metrics and key performance indicators (KPIs) to measure workforce effectiveness and efficiency.

2. Utilize workforce data to identify trends, patterns, and opportunities for improvement.

3. Generate regular reports and dashboards to communicate workforce insights to senior management.

3. Staffing and Resource Allocation:

1. Develop staffing models and optimize resource allocation to meet workload demands while controlling costs.

2. Collaborate with department managers to manage staffing levels, scheduling, and workload distribution.

4. Performance Management:

1. Assist in the establishment of goals and objectives for workforce productivity, efficiency, and quality of work.

2. Identify opportunities for performance improvement and implement initiatives to enhance employee engagement and motivation.

5. Compliance and Risk Management:

1. Ensure compliance with labour laws, regulations, and company policies related to workforce management.

2. Mitigate risks associated with workforce-related issues such as labour shortages, turnover, and skill gaps.

3. Develop contingency plans to address workforce disruptions and emergencies.

6. Leadership and Team Development:

1. Provide guidance and support to the customer experience team.

WHAT YOU BRING TO CLICKDIMENSIONS

- Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
- Proven experience (3+ years) in workforce management, strategic planning, or related roles.
- In-depth knowledge of workforce planning methodologies, labour market trends, and analytics.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in workforce management software and tools.
- Leadership experience with the ability to motivate and inspire a team.

ClickDimensions is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ClickDimensions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ClickDimensions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ClickDimensions will not tolerate discrimination or harassment based on any of these characteristics.

Worker Type: Regular

Number of Openings Available: 1

About Us

ClickDimensions is the solution for small to medium businesses (SMBs) that unifies all your sales and marketing efforts and gives you more control over every lead. For far too long, SMBs haven't had the capability that large enterprises have to unify the customer experience and minimize things like broken handoffs and recycled leads. The end result? Too many lost leads.

ClickDimensions helps SMBs take back control of their leads by giving them a way to reach every target, see every interaction, and connect everything together – all from a single platform. That's why over 3,000 organizations across the globe trust ClickDimensions. ClickDimensions | It's your lead now.

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