Account Manager

Job Title: Account Manager
Business Sector: Data Centre Solutions, Critical Environment
Location: Dublin
Please ensure to include your CV with your application to be considered for this role.
COMPANY PROFILE
CBRE is the global leader in real estate services and investment. We leverage the industry's most powerful knowledge base to meet the commercial real estate needs of our clients worldwide. Our commitment is to be the preeminent, vertically integrated, and globally capable real estate service firm. With over 70,000 employees globally, we operate in 48 countries.
Job Purpose
To manage, motivate and develop the on-site Data Centre Critical Environment Operations team in a business critical 24/7/365 operating environment.
To manage and develop a professional relationship with the client locally to create a positive customer experience.
To deliver a performance level which achieves and goes beyond the KPI's and SLA's set down in the contract with the client.
Job Summary
Ensure all staff are in compliance with CBRE ethical, financial and QHSE requirements.
Lead, motivate and develop the CBRE team on the site and to ensure that the culture and standards on the site are consistent with the culture and standards established by CBRE.
Providing leadership, management, and development of the contract, ensuring financial, and operational commitments are met and exceeded.
This role is responsible for all strategic and tactical aspects of the FM and Critical Environment operations including, but not limited to, FM, electrical, mechanical, monitoring, control systems & Asset Management operations.
To audit and monitor the on-site operations teams efficiency and to develop efficiencies and innovations that benefit the client and CBRE.
Key Deliverables
Provision of leadership and guidance, advice and direct support where required to deliver best practice - selection, training, assessment, recognition/reward and appraisal systems.
Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
Create a learning environment on the site by providing the appropriate training and development planning for each member of CBRE staff.
Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
Talent; manage staff to ensure an appropriate training plan and career progression is identified.
Ensure that across the 2 services we provide for the client at the site that effective and efficient systems are in place to: Plan the work ahead, manage the work daily on the ground, communicate the issues around the work to the key stakeholders and measure our performance at completing work on time and the performance of our staff.
Effectively lead management related activities including regular management meetings; development of operational procedures; fostering of good relationships with the client; providing services of the highest standards.
Be overall responsible for the day-to-day management of the Data Centre Critical Environment Operations team within the specified sites.
Manage annual contract budgets and accounts.
Produce site related financial, activity and other statistical information and reports as requested.
To provide input into regular management reports and Budget submissions and reviews.
Be the point of contact during significant events or multi-discipline technical escalations occurring within the specified sites.
As necessary, participate in any business continuity plans the team may be involved in.
Ensure data centre operations and CBRE business policies and processes are complied with i.e. effectively communicated, implemented and adhered to within the contract.
Ensure the provision of healthy and safe working conditions and that both clients and CBRE health and safety policy's and process is effectively implemented across both CBRE and subcontractors activities and are regularly reviewed.
Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence and equipment reliability and availability.
Ensure structures support peaks and troughs in workload and disaster recovery.
Ensure post holders are fully competent, and that effective succession planning arrangements are in place, monitoring staff retention rates and ensuring staff training & development plans are produced and implemented.
Ensure all absence is fully covered by suitably trained and experienced staff to ensure full 24/7 coverage.
Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Ensuring contractually agreed SLA's and KPI's within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence.
Plan and schedule all maintenance subcontractors works and repairs.
Ensure all accounts and documentation associated with these subcontractors is current and up to date on a monthly basis.
Ensure all subcontractors deliver a quality and competent service and that all contractual obligations are met.
Reach out to and liaise with global peers to ensure consistency across the accounts and compliance with client standards and best practice.
Manage and deliver repairs and minor project works, as required, within the data centre.
Promote and maintaining the core Values of CBRE.
Develop effective working relationship with all members of CBRE staff and the Client representatives.
Ensure the professional image of CBRE is presented to clients and visitors at all times.
Provide client and internal presentations via board room meeting format with the aid of suitable visual aids (e.g. PowerPoint).
Manage other tasks as directed by senior management team.
Success Measures
Success will be measured through operational excellence metrics, including but not limited to:
Exceptional QHSE compliance and accident record.
All customer satisfaction metrics delivered.
Sustainable profitable growth.
New business developed.
A fully recruited, trained team with established succession.
Brand recognition throughout the Critical Data Centre market.
Person Specification
Job Title: Account Manager / Contract Manager Department: Data Centre Solutions
Education / Training
Excellent general education is essential in electrical, mechanical or equivalent experience.
Must be able to demonstrate a career showing continuous personal development with at least two years' or equivalent experience in data centre management.
Must be a certified Facility Manager or equivalent.
Degree level education in electrical, mechanical or equivalent experience.
Experience
Managerial experience at Facility Manager or Contract Manager within a critical environment.
Must understand all the associated safety code related requirements relative to providing the service.
Experience with Health & Safety Risk Assessments and Control Measures.
Proven track record of maintaining critical & temperature control conditioned environments.
Detailed understanding and experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Air handling units, chilled water systems, Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers).
Prior operations management demonstrable knowledge including team management, work scheduling, and performance reviews.
Prior exposure to maintenance scheduling and subcontractor management and supervision.
Strong understanding of ticketing or workflow management systems and tools.
Proven track record of managing escalation and emergency issues.
Proven track record in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced support and projects.
Familiarity with ISO/FISMA audit processes and documentation.
Practical and demonstrable knowledge must include recruitment and line management/supervisory experience.
The development and review of teams, appraisal, and the application of effective people management practice.
Proven track record with Project Management principles.
Prior experience of managing large scale outsourced contracts.
Aptitude
Excellent verbal, written and interpersonal communication skills, with the ability to communicate intelligently and effectively with the client, employees and subcontractors.
Excellent motivational and influencing skills, with high levels of personal integrity.
Numerate and computer literate.
Intermediate to advanced software skills - MS Office (Excel, PowerPoint, Word), Visio and Microsoft Project.
Core Competencies
Understanding customer needs.
Responsiveness.
Competence to deliver.
Accessibility.
Communication.
Reliability.
Managing others.
Commercial awareness.
Resilience.
EQUAL OPPORTUNITIES
CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.

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