Customer Support Manager, EMEA
7 days ago
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About the Role
We are seeking a seasoned and strategic Payroll Customer Support Manager to lead our payroll support team across the diverse and dynamic Asia-Pacific and EMEA regions. The ideal candidate is a proactive leader with extensive experience managing multi-country payroll, a deep understanding of international compliance, and a passion for process excellence.
What You Will Do
- Lead, mentor, and develop a high-performing team of regional payroll specialists and leads, fostering a culture of accuracy, accountability, and continuous improvement.
- Oversee the end-to-end payroll processing for all countries within the APAC, EMEA regions, ensuring payroll is executed flawlessly and on schedule every cycle.
- Identify and implement process improvements to enhance efficiency, accuracy, and scalability. Develop and maintain robust payroll policies, procedures, and internal controls to support our global growth.
- Drive product improvements by converting complex regional payroll needs into actionable requirements for Engineering. Validate new features to ensure accuracy and compliance across APAC and EMEA
- Build and scale the global support organization for our emerging product suites across HR, IT, and Finance
Required Qualifications
- 8-10 years of progressive experience in international payroll, with a strong focus on multi-country operations.
- 5 years of direct people management experience, leading and developing payroll teams.
- Demonstrated experience managing payroll operations across a significant number of countries in both the APAC and EMEA regions.
- Strong understanding of payroll accounting, internal controls, and global compliance principles.
- Proven experience in managing and negotiating with third-party payroll vendors.
- Excellent project management, problem-solving, and communication skills.
- Experience working with major HRIS and payroll platforms.
Preferred Qualifications
- Deep expertise in jurisdictions with highly structured and complex payroll systems. We strongly prefer candidates with hands-on experience in at least one major APAC country (e.g., Australia, Singapore) and one major EMEA country (e.g., UK, Germany, France), as this demonstrates an ability to navigate sophisticated regulatory environments.
- Experience in a fast-paced, high-growth technology or multinational corporation.
- Relevant professional certifications (e.g., CIPP, CPP) are highly regarded.
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