CXO Transition Lab and Client Feedback Lead

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter.Why you'll enjoy this new opportunity This role provides an opportunity to work directly with clients, creating a genuine impact and accelerating the firms relationship with our priority clients. Key skills and prior experience that align well with this position Client account management experience Adept at senior stakeholder management, both internally and externally Detail orientated and comfortable multi-tasking to meet tight deadlines You will be a strong communicator, capable of influencing at all levels within our organisation and comfortable working independently and as a part of a team Excellent Microsoft Office skills is essential Facilitation experience beneficial but not essential Big 4 experience desirable, but not essential Success in the Role: Performance Outcomes in your first 6-12 months You will lead out Deloitte's CXO Transition Lab programme, liaising directly with the business and clients to provide impactful, professional and high quality lab experiences You will be the key point of contact who guides the business in leveraging this key relationship asset and ensuring the client feels prepared and supported during the process You will also lead the firms Client Feedback Programme where you will liaise directly with LCSPs, account teams and senior business leaders across Business Units, sectors and industries; as well as interacting directly with clients. What type of work will I be doing? CXO Transition Labs Facilitate and manage external stakeholder interactions Work closely with internal stakeholders to ensure the CXO Transition Labs are set up for success Review of lab materials before issue to facilitators in advance of the lab On the day lab management ensuring a high quality, impactful experience for the client Oversee production of high quality lab report and ensure issued on a timely basis to the client Provide ad hoc lab support and guidance to the business Ongoing training & development of junior colleagues Client Feedback Manage and facilitate external stakeholder engagement Champion the voice of the client internally, driving increased participation and supporting the business to engage with the programme Responsible for consistent management of the Client feedback process including the tracking of metrics and qualitative insights to share with the business Documentation of all feedback interviews, including collation of key themes and focus areas highlighted in a client feedback account report Preparation of bi-annual client feedback reports and presentation of insights to a variety of senior leadership groups The time allocation between the two roles may flex at times in response to demands from the business, but is expected to be in the range of 60%-40% between CXO Transition Labs and the Client Feedback Proggramme. Who is the Hiring Manager? You will report in under the Head of Sales Enablement working closely with the Client Programme Lead. Where is this role based? The role is based in our Dublin office and will operate on a hybrid basis. Flexibility on working styles is offered, subject to client or team requirements. You can find more detail on how Deloitte supports our workforce here - Deloitte Works Rewards and Benefits of working at Deloitte Ireland At Deloitte, your reward is competitive and supports our purpose of helping you never stop growing. We believe in investing in our people's personal and professional development and empowering their work-life balance We offer a range of supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, learning & development and enhanced leave options. You'll also be part of an inclusive culture that encourages you to bring your full self to work every day. For more review our Rewards & Benefits webpage . If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. What we offer Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing. Your reward at Deloitte is not just your salary, we believe in investing in our people's personal and professional development and empowering their work-life balance. Our ambition is to achieve gender equality and enable continuous growth. We offer supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, training, coaching and enhanced leave options among others. Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally - because when you make an impact that matters, we do too. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.